Customer Service & Scheduling Coordinator

Workstream; Westland (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Superior Fence & Rail is seeking a Customer Service & Scheduling Coordinator in Michigan to be the first contact, set the tone, and keep operations running smoothly.

You will balance customer communication with scheduling and administrative tasks in a fast-paced, team-oriented environment, delivering professional service across territories and coordinating with sales and internal teams.

Qualifications

• Customer service or call center experience preferred.
• Experience in scheduling, coordination, or administrative support is a plus.
• Comfortable working in a fast-paced, team-oriented environment.
• Strong communication and people skills.
• Organized and detail-oriented.
• Comfortable using technology and learning new systems.
• Able to manage multiple tasks and priorities at once.

Responsibilities

• Answer inbound customer calls with warmth and professionalism.
• Schedule sales appointments by coordinating customer availability with sales team calendars.
• Ensure efficient routing and clear communication across multiple territories.
• Support administrative tasks such as permits and utility locates.
• Communicate clearly with customers, sales reps, and internal team members.
• Adapt to customer needs and handle conversations with professionalism and care.

Skills

Customer Service

Scheduling

Communication

Organization

Tech Proficiency

Job description

Be the First Impression. Set the Standard.

At Superior Fence & Rail, every great project starts with a great first conversation. As our Customer Service & Scheduling Coordinator, you’ll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience.

This role is perfect for someone who is organized, people-focused, and thrives in a fast-paced environment. You’ll balance customer communication with scheduling and administrative support to help keep our operations running efficiently.

Key Responsibilities

• Answer inbound customer calls with warmth and professionalism
• Schedule sales appointments by coordinating customer availability with sales team calendars
• Ensure efficient routing and clear communication across multiple territories
• Support administrative tasks such as permits and utility locates
• Communicate clearly with customers, sales reps, and internal team members
• Adapt to customer needs and handle conversations with professionalism and care

What Success Looks Like

• Positive, professional first impression for every customer
• Efficient and accurate scheduling with minimal errors
• Strong communication across customers and internal teams
• Smooth coordination that helps jobs move forward without delays

Qualifications

Experience:

• Customer service or call center experience preferred
• Experience in scheduling, coordination, or administrative support is a plus
• Comfortable working in a fast-paced, team-oriented environment

Skills:

• Strong communication and people skills
• Organized and detail-oriented
• Comfortable using technology and learning new systems
• Able to manage multiple tasks and priorities at once

You’ll Thrive in This Role if You:

• Are naturally friendly and easy to talk to
• Stay organized and on top of details
• Communicate clearly and confidently
• Handle busy environments with a calm, positive approach
• Take ownership of your work and follow through

We Live and Lead by Our Core Values

At Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers. They define what great looks like here.

Our Core Values:

• Radical Honesty & Transparency
• Accountable & Humble
• Empathetic Listener
• Curious & Adaptive
• Resilient Optimism
• Proactive Follow-Through

Superior Fence & Rail is a nationwide industry leader in residential and commercial fence installation. We have limitless customization options and produce beautiful, long-lasting fences. We’re so sure of our fence quality, we back it with the industry’s best warranty.
Our commitment to quality is rivaled only by our foundation of customer service. From the first call, to the walk-through after your new fence is installed, our customers feel the superior difference. We guarantee it.
Our commitment to customer service also helps us attract the finest quality workforce. As such, we have been named one of 2019’s “Best Places to Work“.