Project Manager

Jacob Sunrooms, Exteriors & Baths; Fairview Heights (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Positive work environment

Medical, Dental, Vision options

Job summary

Jacob Sunrooms, Exteriors & Baths in Fairview Heights, Illinois is seeking a production assistant to ensure exceptional installation experiences for our customers. You will assist in various tasks with the production manager to uphold our commitments and timelines.

The suitable candidate should have experience in customer service and installation, effective communication skills, and proficiency in Microsoft Office. A positive approach to customer satisfaction is essential.

Qualifications

• Adept at Microsoft Office suite and experience with data management.
• Effective communication and customer service skills.
• Fence and/or deck installation experience.

Responsibilities

• Interact with staff and customers to ensure satisfaction.
• Schedule quality control for fence and deck projects.
• Visit job sites to meet quality standards.

Skills

Microsoft Office suite

Customer service

Technical skills

Communication

Problem-solving

Tools

CRM software

Leap

Excel

Job description

Overview

This position exists to aid our production department in ensuring our customers have a seamless and exceptional installation experience with us and are 100% satisfied with their project. You will assist our production manager with a variety of tasks. Along with the production manager you will help our company deliver on our commitments and timelines made the night of the sale.

Primary Responsibilities

• Interact with our staff and customers and assure 100% satisfaction
• Work with fence and deck customer to premeasure and review utility locates and adjust as needed
• Schedule quality control for fence and deck projects with customers and crews
• Communicate with customers via email and phone on related issues
• Facilitate customer management software from production and operational aspects
• Visit active jobsites daily to meet quality standards and perform small services
• Train crews on new products or updates
• Promote reviews and referrals

Qualifications

• Adept at Microsoft Office suite, experience with Access type data base management (CRM), Leap, fluent in Excel
• Effective communication, customer service, and technical skills
• Positive and energetic personality
• Punctual and reliable
• Possess a genuine desire to exceed customer expectations
• Handle customer complaints, problems, and warranty issues
• Enjoy being part of the process and documenting all actions taken on job folders in software
• Assist as needed in preparing daily installation schedule and warehouse needs
• Fence and/or deck installation experience
• You must do well under pressure in a very fast paced environment
• Willingness to learn and adapt

We Offer

• Positive work environment
• Medical, Dental, Vision, Aflac available