Office Manager

Floor Coverings International, Ltd.; Oregon (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking an Office Manager to enhance business operations and customer satisfaction. In this pivotal role, you'll manage communications, oversee projects, and create a welcoming office environment. Your leadership and multitasking skills will be vital in driving success and growth. This position offers a competitive salary, bonus opportunities, and a supportive work culture focused on professional development. If you're proactive and organized, this is your chance to make a significant impact in a thriving business environment.

Benefits

Bonus based on performance

Company parties

Paid time off

Training & development

Company-provided laptop and technology

Supportive work environment

Qualifications

• Proven experience in office/production/operations management.
• Strong verbal and written communication skills.

Responsibilities

• Build and nurture strong, lasting relationships with clients.
• Coordinate and manage lead appointments for the sales team.
• Assist in planning and organizing community events.

Skills

Office Management

Customer Relationship Management

Communication Skills

Multitasking

Proactive Decision-Making

Leadership

Education

Experience in Office Management

Tools

Salesforce

Outlook

Google Suite

Excel

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager
Location: 20705 Brinson Blvd., Suite 120, Bend OR

Company Overview:

Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:

As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, outstanding communication skills to uphold our high standards. Your ability to create a welcoming and structured office environment will be instrumental in the success and growth of our franchise.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
• Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Communicate with bookkeeper on a regular basis.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What We’re Looking For:

• Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset, but not a requirement.
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Compensation, Benefits and Perks:

• Competitive Salary: $45,000-$55,000- based on experience.
• Bonus Opportunities: Incentives to reward your success.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday, with occasional weekends for events.

Meet the local owners:
Patrick and Katy are the newest owners of Floor Coverings International in Bend, OR. With a strong background in owning and operating a business, they are excited to bring their expertise and dedication to exceptional customer service to the flooring industry.

Patrick and Katy embrace everything Bend has to offer—from fishing, hiking, and mountain biking to skiing, snowboarding, and whitewater adventures. When they’re not exploring the mountains and rivers, they enjoy cooking and sharing great meals with family and friends.

They love spending time with their three kids and their dog, Maya. With two children in college and one in high school exploring college options, family time is especially important to them. As they build their business, Patrick and Katy look forward to serving their community with quality flooring and a personal touch that makes every customer feel like family.

Ready to Join Our Team?
If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Bend, OR!