Office Manager

Toward; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Collaborative team environment

Professional growth opportunities

Innovative programs in healthcare

Job summary

Toward is looking for a motivated Office Manager in New York to oversee daily clinic operations and lead the front desk team. This role includes managing staff, ensuring efficient patient scheduling, and maintaining administrative workflows. Ideal candidates have experience in healthcare, strong organizational and communication skills, and familiarity with EMR/CRM systems. A collaborative team environment and growth opportunities await you at Toward.

Qualifications

• Experience in a healthcare setting with customer service.
• Strong organizational and communication skills.
• Ability to lead front desk staff and manage daily operations.

Responsibilities

• Manage front desk staff including scheduling and training.
• Oversee daily operations including patient scheduling.
• Serve as the first contact for patients.

Skills

Customer service experience

Strong computer skills

Organizational skills

Communication skills

Multitasking skills

Ability to lead and motivate staff

Education

Medical background (medical assistant, office administration, or similar)

Tools

EMR systems

CRM systems

Remote Patient Monitoring (RPM) platforms

Job description

Toward Health is looking for a motivated and detail-oriented Office Manager to oversee daily clinic operations and lead our front desk team. This role ensures smooth administrative workflows, excellent patient experiences, and strong coordination across our medical, corporate wellness, and research programs.

Benefits

A collaborative team environment, professional growth opportunities, and the chance to contribute to innovative programs in patient care, corporate wellness, and research.

Responsibilities

• Manage and support front desk staff, including scheduling, training, and workflow accountability.
• Oversee daily operations: patient scheduling, check-in/out, and front-office efficiency.
• Serve as the first point of contact for patients and partners with professionalism and care.
• Maintain and train staff in practice tools: EMR, CRM, and Remote Patient Monitoring (RPM) platforms.
• Support new patient onboarding, including registration and device distribution (CGMs, Tenovi, Biobeat, etc.).
• Coordinate special projects, including corporate wellness initiatives and research team support.
• Monitor and improve workflows to maximize efficiency and patient satisfaction.
• Manage administrative needs: supplies, compliance support, and payroll coordination.
• Flexibly take on periodic projects as assigned by leadership.

Requirements

• Customer service experience in a healthcare setting.
• Medical background (medical assistant, office administration, or similar).
• Strong computer skills; experience with EMR/CRM/RPM systems.
• Strong organizational, communication, and multitasking skills.Ability to lead and motivate front desk staff.
• Familiarity with HIPAA and healthcare best practices.

Preferred Qualifications

• Experience with integrative or metabolic health programs.
• Familiarity with tools such as Elation, Hint, Spruce, RevUp, Tenovi.
• Background in project management or team coordination.

As part of your duties at Toward Health, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Toward Health, you will be expected to follow Toward Health’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

Toward Health has an experience based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience.