Assistant Manager Medical Practice

Toward; Tappan (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Toward in Tappan, NY is seeking a proactive Assistant Manager for their virtual metabolic care practice. The role involves overseeing day-to-day operations, supervising staff, and enhancing patient care. Candidates should have strong leadership and communication skills, and a preferred background in healthcare management. The position offers benefits including 401(k) matching, health insurance, and paid time off, with a focus on improving virtual healthcare services.

Qualifications

• Proven experience in office management, preferably in a healthcare or medical setting.
• Ability to work effectively in a virtual environment with remote staff.
• Knowledge of medical terminology and virtual healthcare platforms is a plus.

Responsibilities

• Lead and manage office staff, ensuring efficient operations.
• Oversee virtual care operations for high-quality patient interactions.
• Attend meetings with external partners and vendors.

Skills

Leadership skills

Excellent communication

Organizational skills

Problem-solving

Education

Bachelor’s degree in healthcare administration, business, or related field

Job description

We are seeking a proactive and organized Assistant Manager to join our dynamic team at a virtual metabolic care practice. The Assistant Manager will play a key role in overseeing day-to-day office operations, supervising office staff, and facilitating communication with external partners. This position requires strong leadership skills, excellent communication, and a passion for improving patient care within the realm of virtual healthcare services.

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Management: 1 year (Preferred)

Ability to Commute:

• Tappan, NY 10983 (Required)

Responsibilities

Staff Supervision & Support:

• Lead and manage office staff, including receptionists, medical assistants, and other administrative personnel.
• Provide ongoing training, support, and guidance to ensure efficient operations and a positive work environment.
• Monitor staff performance, provide feedback, and assist with performance reviews.
• Coordinate scheduling and workflow to ensure smooth daily operations.

Virtual Care Operations Management:

• Oversee the efficient operation of virtual metabolic care services, ensuring high-quality, timely patient interactions.
• Help streamline patient intake processes, telehealth consultations, and follow-up communications.
• Collaborate with healthcare providers to ensure the delivery of excellent care to patients remotely.

External Relations & Meetings:

• Attend and represent the practice in meetings with external companies, potential partners, and vendors.
• Negotiate partnerships, contracts, and service agreements that align with the practice’s goals.
• Build and maintain relationships with key industry partners to stay informed of industry trends and best practices.

Administrative and Operational Support:

• Assist with managing day-to-day office operations, including scheduling, billing, and patient inquiries.
• Oversee office inventory and ensure that medical and office supplies are well-stocked and up to date.
• Ensure compliance with healthcare regulations and organizational policies related to patient care and confidentiality.

Patient Care & Experience:

• Provide a seamless experience for patients by ensuring high-quality customer service, both virtually and in-person.
• Address patient concerns and feedback in a professional and timely manner.
• Help coordinate patient appointments and follow-up care with the clinical team.

Process Improvement:

• Identify areas for improvement in office workflows and virtual care services, and work with the team to implement more efficient processes.
• Assist with the development of new procedures or protocols to improve patient care and office performance.

Requirements

• Proven experience in office management, preferably in a healthcare or medical setting.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a virtual environment and with remote staff.
• Knowledge of medical terminology and virtual healthcare platforms is a plus.
• Strong problem-solving and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Bachelor’s degree in healthcare administration, business, or a related field is preferred.

As part of your duties at Toward Health, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Toward Health, you will be expected to follow Toward Health’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

Toward Health has an experience based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience.