Office Manager

Samaritan Daytop Village, Inc.; New York (NY); On-site; USD 39,000 - 42,000; Full time

Job summary

Samaritan Daytop Village, Inc. is seeking an Office Manager to direct administrative functions across the clinic front end and support the Program Director in delivering smooth operations.

You will supervise clerical staff, manage scheduling and patient flow, ensure complete billing information, greet patients, maintain clinic calendars, protect confidentiality, and uphold high service standards across our New York sites.

Qualifications

• High School diploma or equivalency.
• Five (5) years' proven experience as an Office Manager or Administrative role in a Clinic setting.
• Experience with office machines (printers, fax, etc.).
• Proficiency in Microsoft Office Suite and EHR.
• Experience working with diverse populations.

Responsibilities

• Directs and coordinates daily operations of front end of Clinic, including supervision and training of staff.
• Screens calls and handles scheduling and patient information requests.
• Oversees patient history collection on initial visit.
• Ensures complete billing information is obtained from patients.
• Greet patients and direct them appropriately.
• Maintains clinic staff calendars for timely appointments.
• Prepares routine documents and reports as directed.
• Handles confidential matters as requested by Program Director.
• Maintains patient files and ensures information is accessible.

Skills

Office management

Staff supervision

Scheduling

Customer service

Multi-tasking

Interpersonal skills

Attention to detail

Problem solving

Education

High School diploma or equivalency

Tools

Microsoft Office

EHR systems

Job description

Office Manager

Healthcare staff can work anywhere….The BEST work with US!

$28.57-$30.21 per hour

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Overview

Samaritan Daytop Village, serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.

The Role

Under general direction of the Program Director, the Office Manager is responsible for directing and coordinating the general administrative functions of the secretarial/clerical support staff and ensuring smooth and efficient operation of the front end of the Clinic. In addition, the incumbent in this position performs a variety of secretarial, clerical and administrative tasks. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Responsibilities

What You Will Do

• Directs and coordinates daily operations of front end of Clinic, including flow of work and direct supervision, training and mentoring of secretarial/clerical support staff.
• Screens incoming telephone calls and handles requests regarding scheduling and/or patient information.
• Oversees staff obtaining patient history on initial visit to Clinic.
• Ensures complete billing information is obtained from each patient.
• Greets incoming patients and refers them to appropriate person.
• Maintains a calendar for Clinic staff to ensure timely and accurate scheduling of patient appointments.
• Reviews, logs, sorts, and compiles pertinent information in order to prepare and send out routine correspondence, memos, documents, and reports as directed.
• Handles confidential matters as requested by Program Director.
• Ensures that Clinic patient files are maintained, updated, completed and that information is easily accessible.

Qualifications

Who You Will Be

• High School diploma or equivalency.
• At least Five (5) years' proven experience as an Office Manager or Administrative Assistant or other related clerical roles within a Clinic setting.
• Hands on experience with office machines (e.g. printers, fax machines, etc)
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Ability to display a positive attitude and demeanor personally and professionally.
• Excellent time management skills ability to multi-task and prioritize work.
• Ability to work independently with little supervision.
• Attention to detail and ability to identify and resolve issues in a timely manner.
• Evidence of excellent interpersonal skills; ability to supervise, coach, mentor, develop, train and teach staff.