Assistant Director Program Support

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 111,000 - 138,000; Full time

Benefits offered by this job

Commuting benefits

Health insurance

Pension plans

Paid time off

Job summary

The Metropolitan Transportation Authority (MTA) is seeking an Assistant Director, Program Support to lead administrative and budget functions within the Delivery/Small Business Mentor Program at 2 Broadway, NYC.

You will oversee data analysis, reporting, procurement coordination, and collaboration with senior management to implement policy and process improvements. Telework is available one day per week; occasional evenings/weekends may be required.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
• Must have a minimum of eight (8) years of related experience.
• Must have a minimum of four (4) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.

Responsibilities

• Provide management within their area of responsibility to ensure effective implementation of administrative processes and provide input to support efficient and effective departmental or business unit operations.
• Manage implementation of administrative functions within their area of responsibility or within a business unit, including but not limited to some of the following areas: capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, audit response, internal controls, and/or equipment/supplies management.
• Coordinate with related parties throughout C&D.
• Manage the development, analysis, reporting, and maintenance of data and related systems required for effective operations in project management, business unit, or departmental operations.
• Provide input into the overall strategy and approach in consultation with senior management.
• May manage and undertake budget activities and requests for a program of capital projects within a business unit or departmental operations.
• Manage the preparation of data analysis, reporting, and presentations related to capital project management, business unit, and/or departmental operations.
• May manage data and document management activities for project management systems within a business unit or an integrated project.
• May assist document management activities within large projects and programs.
• May support activities to prepare personnel requests and documentation for a department or a business unit, including temporary staffing services.
• Support coordination within the business unit(s).
• Maintain related reports and data.
• May manage and provide input for the resolution of issues for contracts and procurement requests supporting operations or capital program/project-related issues.

Skills

PeopleSoft

Microsoft Office

Power BI

Teamwork

Education

Bachelor's degree

Tools

MS Office

Job description

Description

JOB TITLE: Assistant Director, Program Support

AGENCY: Construction & Development

DEPT/DIV: Delivery/Small Business Mentor Program

REPORTS TO: Director, Program Support

WORK LOCATION: 2 Broadway

HOURS OF WORK: 8:30 AM to 5:00 PM or as required (7.5HR/ DAY)

JOB FAMILY: ADC

GRADE: 006

SALARY RANGE: $110,594 to $138,242

DEADLINE: Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Assistant Director, Program Support has a moderate level of authority for decision-making, staffing, and budget for their functional area of responsibility, subject to approval regarding significant issues by senior management within MTA Construction & Development. Decision-making authority over their functional area of responsibility is within well-defined, somewhat diverse procedures and precedents. The Assistant Director provides analysis and input for policy and procedural changes with final approval from senior management and supports the implementation of such changes.

Responsibilities

• Provide management within their area of responsibility to ensure effective implementation of administrative processes and provide input to support efficient and effective departmental or business unit operations.
• Manage implementation of administrative functions within their area of responsibility or within a business unit, including but not limited to some of the following areas: capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, audit response, internal controls, and/or equipment/supplies management.
• Coordinate with related parties throughout C&D.
• Manage the development, analysis, reporting, and maintenance of data and related systems required for effective operations in project management, business unit, or departmental operations.
• Provide input into the overall strategy and approach in consultation with senior management.
• May manage and undertake budget activities and requests for a program of capital projects within a business unit or departmental operations.
• Manage the preparation of data analysis, reporting, and presentations related to capital project management, business unit, and/or departmental operations.
• May manage data and document management activities for project management systems within a business unit or an integrated project.
• May assist document management activities within large projects and programs.
• May support activities to prepare personnel requests and documentation for a department or a business unit, including temporary staffing services.
• Support coordination within the business unit(s).
• Maintain related reports and data.
• May manage and provide input for the resolution of issues for contracts and procurement requests supporting operations or capital program/project-related issues.

Education and Experience

• Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
• Must have a minimum of eight (8) years of related experience.
• Must have a minimum of four (4) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.

Competencies

• Experience in managing diverse administrative functions supporting the operations of a large organization is preferred.
• Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions is preferred.
• Ability to manage sensitive information with a high degree of confidentiality and judgment.
• Excellent communication and interpersonal skills.
• Ability to collaborate with a broad range of stakeholders and drive outcomes.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
• Proficiency in PeopleSoft, Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.
• Must possess excellent team building, listening, problem-solving, and prioritization skills.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").