Office Manager

Lane & Associates Family Dentistry; Middlesex (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Opportunities

Comprehensive Benefits (Health, Dental

401(k) with Employer Contribution

Paid Time Off & Holidays

Fridays Off at 2:00 PM

Uniform Allowance

Paid Training & Professional Growth

Team Events & Recognition Programs

Volunteer Opportunities

Job summary

Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Middlesex office and help create an exceptional experience for both our patients and team members.

As Office Manager, you will oversee daily operations, scheduling, patient communications, training, and staff development to maintain a 5-star service standard.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of dental management/office experience.
• Strong leadership, communication and team-building abilities.
• Excellent interpersonal skills and patient-focused service mindset.

Responsibilities

• Lead day-to-day office operations including scheduling, productivity, collections, receivables and expenses.
• Drive new patient growth through community outreach and collaboration with the marketing team.
• Oversee online reputation and ensure 5-star patient experiences.
• Coach, mentor and develop team members while ensuring policy compliance.
• Manage daily closings, deposits and month-end reporting with the Regional Director.

Skills

Leadership

Communication

Team-building

Problem-solving

Patient-focused service

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Middlesex office and help create an exceptional experience for both our patients and team members.

Now Hiring : Office Manager - Middlesex

Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Middlesex office and help create an exceptional experience for both our patients and team members.

Position Overview

As the Office Manager, you will provide both strategic leadership and hands‑on oversight of daily office operations. You'll play a critical role in driving office performance, supporting team development, and ensuring every patient receives a 5-star experience.

Key Tasks & Responsibilities

• Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management
• Drive new patient growth through community outreach and collaboration with the marketing team
• Oversee the office's online reputation and encourage exceptional 5 star patient experiences
• Coach, mentor, and develop team members while ensuring compliance with company policies and procedures
• Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director
• Address patient and employee concerns with professionalism, empathy, and confidence
• Facilitate ongoing staff training and development
• Maintain optimal provider schedules and doctor-to-patient ratios
• Lead daily morning huddles and engaging monthly team meetings
• Manage inventory, ordering, and office supply needs
• Participate in company initiatives, meetings, and communications
• Perform additional duties as assigned

Qualifications

• High School Diploma or GED required
• Minimum of 2 years of dental management experience required
• Strong leadership, coaching, and team-building abilities
• Excellent communication and interpersonal skills
• Proven problem-solving and conflict-resolution capabilities
• Professional, patient-focused, and service-oriented mindset
• Comfortable using dental software and computer systems (Denticon experience preferred)
• Ability to lift up to 15–20 pounds

Benefits That Make You Smile

• Competitive Pay!
• Quarterly Performance Bonus Opportunities!
• Comprehensive Benefits Package (Health, Dental, Vision, Life, Disability, FSA & More)!
• 401(k) with Employer Contribution!
• Paid Time Off & Paid Holidays!
• Fridays Off at 2:00 PM!
• Uniform Allowance!
• Paid Training & Professional Development!
• Fun Team Events, Employee Recognition Programs, and Social Campaigns!
• Volunteer Opportunities Through Our Smile Squad Rewards Program!
• Birthday & Work Anniversary Gifts from Ownership!

Exclusive Team Perks

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.