Office Manager

Socket.dev; Marquette (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Company Paid Life Insurance

Paid time off

Vision insurance

Job summary

Socket.dev is seeking an Office Manager in Marquette, MI to ensure smooth clinic operations and deliver outstanding customer service to patients and families. You will manage front office tasks, oversee scheduling, records, and insurance verification, and supervise administrative staff to maintain a welcoming, efficient environment.

This role prefers a bachelor’s degree in healthcare administration or related field, 2+ years in office management, strong communication, confidentiality, and

Qualifications

• Bachelor’s degree in healthcare administration or related field preferred.
• 2+ years in office management, healthcare or dental setting preferred.
• Excellent communication and interpersonal skills, especially with families.
• Strong organizational skills and attention to detail.
• Proficient with MS Office and practice management software.
• Knowledge of basic dental terminology.
• Willingness to support marketing efforts and contribute ideas.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Manage front office operations, including scheduling, records management, and insurance verification.
• Supervise administrative staff, including hiring, training, and evaluations.
• Foster a positive work environment and greet patients and families warmly.
• Assist with filing, data entry, and managing patient records.
• Oversee billing, coding, and collections; prepare financial reports and assist budgeting.
• Schedule appointments and maintain calendar efficiently.
• Ensure office complies with HIPAA, OSHA, and local regulations.
• Liaise between surgical team, patients, vendors, and insurers.
• Assist marketing efforts, including social media updates and email campaigns.

Skills

Communication

Interpersonal

Organizational

Confidentiality

Marketing support

Dental terminology

Education

Bachelor’s degree in healthcare administration, business management, or related field (preferred)

Tools

MS Office

Practice management software

Job description

Job Summary:

As our Office Manager, you'll be the core of our practice, responsible for ensuring smooth operations and providing outstanding customer service. Your role will include managing schedules and overseeing administrative tasks, making you essential for fostering a positive experience for both patients and staff. Other duties and responsibilities as assigned by supervisor.

Major Responsibilities:

• Manage front office operations, including help with patient scheduling, records management, and insurance verification.
• Supervise administrative staff, including hiring, training, and performance evaluations.
• Foster a positive work environment.
• Greet and welcome patients and their families with a warm and friendly demeanor.
• Assist with administrative tasks, including filing, data entry, and managing patient records.
• Oversee billing, coding, and collections processes. Prepare Financial reports and assist in budgeting.
• Schedule appointments and manage the appointment calendar efficiently.
• Ensure the office adheres to all local, state, and federal regulations including HIPAA and OSHA standards.
• Serve as a liaison between the surgical team and patients, as well as with external vendors and insurance companies.
• Assist in marketing efforts, including but not limited to social media updates, email campaigns, and promotional events.

Qualifications:

• Bachelor’s degree in healthcare administration, business management, or a related field preferred.
• 2+ years of experience in an office management role, preferably in a healthcare or dental setting.
• Excellent communication and interpersonal skills, especially with children and their parents.
• Strong organizational skills and attention to detail.
• Proficient in office software (e.g., MS Office, practice management software).
• Knowledge of basic dental terminology
• Willingness to support marketing efforts and contribute creative ideas.
• Ability to handle sensitive information with confidentiality.

Working Conditions/Physical Requirements:

• Primarily based in a surgical office, with a typical office setup, including a reception area, private offices, and treatment rooms.
• Standard business hours
• Work closely with professionals, administrators, and patients.
• Sitting [80%]
• Standing [20%]
• Occasionally lift and move office supplies or equipment [(up to 25 pounds)].

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Company Paid Life Insurance
• [Paid time off (if applicable)]
• Vision insurance