Office Manager

Mor Smiles; Lititz (Lancaster County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

Mor Smiles in Lititz, PA is seeking an Office Manager to oversee daily operations, improve systems, and support a high-performing dental team. The role focuses on running operations, ensuring efficiency, and driving strong financial and clinical outcomes.

The ideal candidate is highly organized, dependable, and capable of leading front-office and clinical staff, with a track record in managing schedules, workflows, and staff development.

Qualifications

• Highly organized and dependable with strong multi-tasking ability.
• Clear communication and leadership of front-office and clinical teams.
• Experience in running dental office operations and improving workflows.
• Ability to manage schedules, processes, and performance metrics.

Responsibilities

• Oversee daily office operations and maintain productive scheduling.
• Lead and guide front-office and clinical teams with clear expectations.
• Monitor production, collections, and profitability to support financial performance.
• Maintain systems and workflows, identify inefficiencies, and implement improvements.
• Enhance patient experience through organized, professional service.

Skills

Highly organized

Leadership

Clear communication

Team management

System improvement

Tools

Dentrix

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Office Manager

Mor Smiles – Lititz, Pennsylvania

Mor Smiles is seeking a highly organized and motivated Office Manager to oversee the daily operations of our dental practice in Lititz, PA.

This position is ideal for someone who enjoys running operations, improving systems, and helping a practice perform at a high level—not just managing the front desk.

The Office Manager plays a critical role in ensuring the practice runs efficiently, supporting the team, and helping maintain strong operational and financial performance.

For the right person, this role also provides an opportunity to grow into broader operational leadership responsibilities as the organization continues to expand.

Compensation

$60,000 – $70,000 per year

Compensation includes a competitive base salary plus performance bonuses tied to office profitability.

Team members who help drive strong practice performance will participate in monthly bonus opportunities.

Schedule

Full-time position

Five days per week

This role requires a consistent leadership presence in the office to support staff, maintain systems, and ensure daily operations run smoothly.

Benefits

Mor Smiles offers a competitive benefits package including:

• Medical insurance (multiple plan options)
• Dental benefits
• Paid time off (PTO)
• Paid holidays
• Retirement plan options
• Stable full-time schedule
• Opportunities for advancement within the organization
• A supportive team environment

Key Responsibilities

Practice Operations

• Oversee daily office operations
• Ensure the schedule is productive and organized
• Maintain strong systems and workflows throughout the office
• Identify inefficiencies and implement operational improvements

Team Leadership

• Support and guide the front office and clinical teams
• Maintain clear expectations and accountability
• Help foster a positive and professional team culture
• Assist with hiring, onboarding, and training team members

Financial Performance

• Monitor practice performance including production, collections, and profitability
• Support systems that improve treatment acceptance and collections
• Maintain organization with insurance and financial coordination processes

Patient Experience

• Ensure patients receive a professional, organized, and welcoming experience
• Address patient concerns when needed
• Support systems that improve communication and patient satisfaction

Ideal Candidate

The ideal person for this role:

• Is highly organized and dependable
• Communicates clearly and confidently
• Takes ownership of responsibilities and follows through
• Is comfortable managing systems, processes, and team performance
• Pays attention to details while understanding the bigger operational picture
• Enjoys improving systems and helping a team succeed

This role is best suited for someone who enjoys helping a business operate efficiently and contributing to long-term growth.

Preferred Experience

• Dental office management experience preferred
• Experience with Dentrix or similar dental software
• Strong understanding of dental scheduling and insurance systems
• Experience leading or managing a team
• Background in operations or business management is a plus

Career Growth Opportunity

For individuals interested in advancing their career, this position has the potential to develop into broader operational leadership responsibilities as the organization continues to grow.

About Mor Smiles

Mor Smiles is a modern dental practice located in Lititz, Pennsylvania focused on delivering excellent patient care while operating efficiently as a team.

Our practice uses advanced dental technology including:

• Digital x-rays
• Intraoral scanners
• CBCT imaging
• Digital charting
• Modern treatment planning tools

We believe great dentistry requires strong systems, a positive team culture, and leaders who take pride in running an exceptional practice.

We are looking for someone who enjoys improving systems and helping a business run efficiently