Office Manager

Floor Coverings International of Carrollton; Lewisville (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the flooring industry seeks an Office Manager to enhance customer engagement and operational efficiency. The ideal candidate will have experience in sales support and customer service, ensuring a seamless experience for clients while managing various office tasks. Join a collaborative culture that values growth and success.

Benefits

Paid training

Bonus based on performance

Paid time off

Profit-sharing retirement plan

Monthly cell phone allowance

Annual company convention

Qualifications

• 2 - 3 years of experience in sales support or customer-facing roles.
• Strong organizational skills with experience in coordinating multiple projects.
• Familiarity with CRM platforms such as Salesforce or HubSpot.

Responsibilities

• Respond promptly to inbound leads and convert interest into booked consultations.
• Schedule in-home design consultations and confirm appointment details.
• Manage office operations, including job scheduling and vendor follow-up.

Skills

Organizational skills

Communication

Customer service

Attention to detail

Tools

Salesforce

QuickBooks

Microsoft Office

Job description

Benefits:

Paid training

Bonus based on performance

Paid time off

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

The Office Manager plays a pivotal role in driving early-stage customer engagement, lead conversion, project scheduling, and operational support for our fast-growing, in-home flooring company. This position combines sales coordination with customer service, vendor communication, and office administration to ensure operational efficiency and a seamless customer experience.

Office Manager Perks and Benefits:

Participate in a profit-sharing retirement plan reflecting our long-term commitment to shared success.

Monthly cell phone allowance.

Attend annual company convention (determined by the owner and performance goals).

Collaborative, growth-focused culture where your success is celebrated and supported.

Office Manager Responsibilities: Sales Support and Customer Experience

Respond promptly to inbound leads and convert interest into booked consultations.

Schedule in-home design consultations and confirm appointment details with customers.

Follow up on open proposals as needed.

Serve as the primary point of contact for administrative matters including incoming calls, office calendar, and general inquiries.

Develop trust with customers by living our Core Values all day and every day.

Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.

Resolve customer conflicts.

Keep the office organized and presentable.

Marketing

Strengthen emotional connections with customers and the community by engaging in the community and making it fun!

Support and participate in home shows.

Support and implement local marketing efforts as needed.

Operations (Production)

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all products needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of customer and installers.

Communicate with installers and customers on start dates and times.

Update the customer with ongoing details of installation and job progress.

Discuss and obtain written permission for any changes in contracted work.

Confirm scope of work and compensation with installers prior to start of job.

Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

As a job is landed and produced, complete the job costing form with the pertinent details.

Accurately update QuickBooks daily for all income and expenses.

Assist with monthly financial reconciliation and documentation for bookkeeping or CPA support.

Track, prepare, and manage timely payment of business-related expenses.

Continuous Improvement

Attend weekly meetings with the owner at scheduled times.

Submit the GS&R Prep form weekly via email.

Work weekly and monthly to meet goals.

Be available to attend training seminars at the owner’s discretion.

Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

2 - 3 years of experience in sales support or customer-facing roles, ideally within a service-based or small business environment.

Strong organizational skills with experience in coordinating multiple projects, calendars, or field service teams.

Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems for tracking leads and project progress.

Excellent communication skills—both written and verbal—with a professional and customer-focused demeanor.

Comfortable managing office operations, including job scheduling, vendor follow-up, document tracking, and internal reporting.

High attention to detail and accuracy, especially when overseeing financial records, job costing, and material orders.

Proficiency in Microsoft Office (Excel, Word, Outlook).

Ability to work independently, prioritize tasks, and adapt to a fast-paced, dynamic environment.

QuickBooks experience is a plus.

Apply today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.