Office Manager

Floor Coverings International; Lewisville (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading mobile flooring company is seeking an Office Manager to drive customer engagement and operational support. This role combines sales coordination with customer service and office administration, ensuring a seamless customer experience. Ideal candidates will have strong organizational and communication skills, with experience in a service-based environment.

Benefits

Paid training

Bonus based on performance

Paid time off

Profit-sharing retirement plan

Monthly cell phone allowance

Attend annual company convention

Qualifications

• 2-3 years of experience in sales support or customer-facing roles.
• Strong organizational skills with experience in coordinating multiple projects.
• Excellent communication skills, both written and verbal.

Responsibilities

• Respond promptly to inbound leads and convert interest into booked consultations.
• Schedule in-home design consultations and confirm appointment details.
• Order all products needed for jobs accurately and follow up on delivery.

Skills

Organizational skills

Communication skills

Customer service

Attention to detail

Tools

Salesforce

QuickBooks

Microsoft Office

Job description

Benefits:

• Paid training
• Bonus based on performance
• Paid time off

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.
The Office Manager plays a pivotal role in driving early-stage customer engagement, lead conversion, project scheduling, and operational support for our fast-growing, in-home flooring company. This position combines sales coordination with customer service, vendor communication, and office administration to ensure operational efficiency and a seamless customer experience. Office Manager Perks and Benefits:

• Participate in a profit-sharing retirement plan reflecting our long-term commitment to shared success.
• Monthly cell phone allowance.
• Attend annual company convention (determined by the owner and performance goals).
• Collaborative, growth-focused culture where your success is celebrated and supported.

Office Manager Responsibilities:
Sales Support and Customer Experience

• Respond promptly to inbound leads and convert interest into booked consultations.
• Schedule in-home design consultations and confirm appointment details with customers.
• Follow up on open proposals as needed.
• Serve as the primary point of contact for administrative matters including incoming calls, office calendar, and general inquiries.
• Develop trust with customers by living our Core Values all day and every day.
• Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
• Resolve customer conflicts.
• Keep the office organized and presentable.

Marketing

• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Assist with monthly financial reconciliation and documentation for bookkeeping or CPA support.
• Track, prepare, and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

• 2 - 3 years of experience in sales support or customer-facing roles, ideally within a service-based or small business environment.
• Strong organizational skills with experience in coordinating multiple projects, calendars, or field service teams.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems for tracking leads and project progress.
• Excellent communication skills—both written and verbal—with a professional and customer-focused demeanor.
• Comfortable managing office operations, including job scheduling, vendor follow-up, document tracking, and internal reporting.
• High attention to detail and accuracy, especially when overseeing financial records, job costing, and material orders.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to work independently, prioritize tasks, and adapt to a fast-paced, dynamic environment.
• QuickBooks experience is a plus.

Apply today!