Office Manager

UPMC; Lancaster (Lancaster County); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading healthcare provider is seeking an Office Manager to oversee operations at their Lancaster location. The role involves managing scheduling, coordinating tasks, and ensuring a patient-friendly environment. Qualified candidates should have relevant educational backgrounds and experience in healthcare management.

Qualifications

• Bachelor's Degree in Healthcare or Business + 1 year healthcare/management experience.
• Associate's Degree + 2 years healthcare experience or 1 year management experience.
• High School Diploma + 3 years healthcare experience or 1 year management experience.

Responsibilities

• Manage scheduling and coordinate operational tasks.
• Maintain patient-centric culture and troubleshoot scheduling issues.
• Order supplies and ensure compliance with policies.

Skills

Leadership

Critical Thinking

Team Player

Lean/Six Sigma

Education

Bachelor's Degree in Healthcare or Business

Associate's Degree

High School Diploma

Job description

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UPMC Manheim Family Practice seeks an Office Manager!

Must be organized, have excellent leadership skills, be a critical thinker, team player, and know Lean/Six Sigma.

Hours are typically M-F 8am-4:30pm, can vary based on the needs of the office.

Purpose:

Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center on a daily basis. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.

Responsibilities:

1. Anticipate scheduling issues when members of the staff are not scheduled.
2. Coordinate and staff laser templates, ensuring that patients are properly scheduled.
3. Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
4. Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
5. Maintain correspondence with the Practice Manager concerning personnel, human resources, supplies, and patient issues.
6. Order all supplies and services as needed for this practice.
7. Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff, and department.
8. Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (including template management for timely patient access), if applicable.
9. Ensure that the clinical environment is patient-friendly and conducive for staff and physicians to work productively by working closely with staff and physicians, responding to issues, and problem-solving.
10. Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
11. Qualifications include a Bachelor's Degree in Healthcare or Business + 1 year healthcare or management experience, OR an Associate's Degree + 2 years healthcare experience or 1 year management experience, OR a High School Diploma + 3 years healthcare experience or 1 year management experience.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran