Office Manager

The Cake Bake Shop Admin Llc; Kissimmee (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

The Cake Bake Shop Admin Llc in Kissimmee, FL is seeking an Office Manager to supervise administrative staff and handle customer service tasks while coordinating reservations, pre-orders, and shipments. You will ensure efficient operations and excellent service, including communication with Disney location managers and other departments.

The role emphasizes a proactive, detail-oriented approach, inventory control, and professional interaction with customers and colleagues.

Qualifications

• Proficient in Google Workspace applications (Gmail, Docs, Sheets) to manage documents, emails and schedules.
• Maintains professionalism in all interactions with customers and colleagues and privacy.
• Demonstrates ability to solve customer issues and address operational challenges.
• Be a self-starter, able to work independently and take initiative when necessary.
• Experience in maintaining inventory and managing office supplies.
• Pays close attention to detail in order processing, reservations and maintaining records.
• Strong written and verbal communication skills to interact with customers and internal teams effectively.

Responsibilities

• Oversee Office Administrators and publish schedules for the office team.
• Handle customer service calls, inquiries and provide excellent support.
• Manage and coordinate reservations, ensuring availability and accurate booking.
• Take and process pre-orders from customers, including handling payment transactions.
• Assist with shipping and delivery orders, organize pick-ups and ensure accurate delivery.
• Maintain regular communication with Disney location managers, Warehouse manager, Director of Operations and Controller to coordinate activities.
• Monitor and replenish office supplies to keep the workspace well-equipped.
• Work with Accounts Manager on partnership deals.
• Be available to work on weekdays and weekends with a flexible schedule of 45 hours per week.

Skills

Google Workspace

Customer service

Inventory management

Attention to detail

Written and verbal communication

Self-starter

Tools

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Manager

Kissimmee, FL, US

2 days ago Requisition ID: 2719

Salary Range: $45,000.00 To $55,000.00 Annually

Office Manager - Customer Service and Operations

As an Office Manager at the Cake Bake Shop, your primary role will be to oversee administrative employees and various customer service tasks. You will play a crucial role in ensuring efficient operations, exceptional customer service, and effective communication with Disney managers. This role will require you to handle customer service calls, reservations, pre-orders, shipping orders, and a variety of administrative responsibilities. Here's a detailed description of your job role:

Core Objectives of the Role (this list is not all inclusive) :

• Overseeing employees: Office Administrators and publish schedules for office team
• Customer Service: Customer service calls, inquiries, and provide excellent support to ensure a positive experience
• Reservations: Manage and coordinate reservations efficiently, ensuring availability and accurate booking
• Pre-orders: Take and process pre-orders from customers, including handling payment transactions
• Order Fulfillment: Assist with shipping and delivery orders, organize pick-up orders, and ensure accurate delivery
• Communication: Maintain regular communication with Disney location managers, Warehouse manager, Director of Operations, and Controller addressing any operational concerns and coordinating activities effectively
• Supply Management: Monitor and replenish office supplies to ensure a well-equipped and organized workspace
• Partnerships: Work closely with our Accounts Manager regarding partnership deals
• Availability: Be available to work on weekdays, weekends, accommodating a flexible schedule of 45 hours per week

Qualifications:

Proficient in Google Workspace applications (e.g., Gmail, Google Docs, Google Sheets) to manage documents, emails, and schedules effectively

Maintain a high level of professionalism in all interactions with customers and colleagues, and privacy

Demonstrates the ability to solve customer issues and address operational challenges effectively

Be a self-starter, able to work independently and take initiative when necessary

Experience in maintaining inventory and managing office supplies

Pays close attention to detail in order processing, reservations, and maintaining records

Possesses strong written and verbal communication skills to interact with customers and internal teams effectively

This role is crucial in ensuring smooth office operations, excellent customer service, and efficient communication with the Disney’s Boardwalk managers. Your ability to manage a diverse set of tasks and your dedication to maintaining a well-organized office will contribute significantly to the success of the organization.