Operations & Customer Service Office Manager

The Cake Bake Shop Admin Llc; Kissimmee (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

The Cake Bake Shop Admin Llc in Kissimmee, FL is seeking an Office Manager to supervise administrative staff and handle customer service tasks while coordinating reservations, pre-orders, and shipments. You will ensure efficient operations and excellent service, including communication with Disney location managers and other departments.

The role emphasizes a proactive, detail-oriented approach, inventory control, and professional interaction with customers and colleagues.

Qualifications

• Proficient in Google Workspace applications (Gmail, Docs, Sheets) to manage documents, emails and schedules.
• Maintains professionalism in all interactions with customers and colleagues and privacy.
• Demonstrates ability to solve customer issues and address operational challenges.
• Be a self-starter, able to work independently and take initiative when necessary.
• Experience in maintaining inventory and managing office supplies.
• Pays close attention to detail in order processing, reservations and maintaining records.
• Strong written and verbal communication skills to interact with customers and internal teams effectively.

Responsibilities

• Oversee Office Administrators and publish schedules for the office team.
• Handle customer service calls, inquiries and provide excellent support.
• Manage and coordinate reservations, ensuring availability and accurate booking.
• Take and process pre-orders from customers, including handling payment transactions.
• Assist with shipping and delivery orders, organize pick-ups and ensure accurate delivery.
• Maintain regular communication with Disney location managers, Warehouse manager, Director of Operations and Controller to coordinate activities.
• Monitor and replenish office supplies to keep the workspace well-equipped.
• Work with Accounts Manager on partnership deals.
• Be available to work on weekdays and weekends with a flexible schedule of 45 hours per week.

Skills

Google Workspace

Customer service

Inventory management

Attention to detail

Written and verbal communication

Self-starter

Tools

Google Workspace

Job description

The Cake Bake Shop Admin Llc in Kissimmee, FL is seeking an Office Manager to supervise administrative staff and handle customer service tasks while coordinating reservations, pre-orders, and shipments. You will ensure efficient operations and excellent service, including communication with Disney location managers and other departments.

The role emphasizes a proactive, detail-oriented approach, inventory control, and professional interaction with customers and colleagues.