Office Manager

The Salvation Army USA Central Territory; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Office Manager to provide essential administrative and clerical support. This role involves managing office operations, assisting clients in need, and supervising staff. Ideal candidates will have strong organizational skills, effective communication abilities, and experience in administrative roles, particularly in diverse communities. Join a mission-driven organization where your contributions will make a meaningful impact in the community. If you are passionate about helping others and possess the skills to thrive in a supportive environment, this opportunity is perfect for you.

Qualifications

• Minimum two years in an administrative support role.
• Experience working with low-income and minority populations.

Responsibilities

• Provide administrative support to Corps Officers.
• Supervise AARP employees and manage office tasks.
• Assist clients seeking emergency aid.

Skills

Clerical skills

Effective communication skills

Organizational skills

Proficiency with Microsoft Office

Bilingual (Spanish and English)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Job Objective

Position is responsible for providing professional administrative and clerical support to the Corps Officers. Additionally, the position will be responsible for interviewing, evaluating, and administering aid to clients seeking assistance with emergency needs.

Essential Functions

Administrative

• Greet and sign-in visitors, social services clients, and program participants
• Direct and refer individuals to appropriate staff members
• Receive, screen, and direct incoming calls, taking messages when appropriate
• Manage all incoming and outgoing mail
• Maintain all office supplies
• Participate in staff meetings
• Consult with the supervisor regarding special projects, reports, and office duties
• Prepare responses to requests for information as directed by the Supervisor
• Assist with tracking monthly statistics reports for the case manager
• Assist with Christmas activities and events
• Maintain sign-in logs
• Pull files for clients or create new ones for newcomers
• Maintain files on clients served in the pantry
• Yearly, merge old files and store them
• Pre-screen all volunteers and keep records of volunteer information

Harvesters

• Maintain all Harvesters log-sheets
• Work with commanding officers on monthly Harvester food orders
• Keep pantry organized and stocked, report concerns to BM

Support to Corps Officer

• Provide administrative services and coordinate logistics for the Commanding Officer(s)
• Support the Commanding Officer(s) in managing priorities and workflow
• Communicate instructions of the Corps Officer effectively to staff and volunteers

Human Resources

• Review hiring packets & staff change requests; seek approval before submission
• Assist employees/managers with new hire packets

Staff Supervision

• Supervise AARP employees and submit weekly timecards

Additional Duties

• Assist in other programs as needed
• Perform other duties as directed

Minimum Qualifications

Education: High school diploma or equivalent required; a combination of training, education, and experience may be acceptable.

Experience: At least two years in an administrative support role; at least two years working with low-income and minority populations.

Skills/Abilities:

• Clerical skills
• Positive interaction with staff and stakeholders
• Respectful and non-judgmental attitude
• Effective communication skills
• Organizational and detail-oriented skills
• Ability to work independently
• Proficiency with office equipment and Microsoft Office
• Bilingual (Spanish and English) preferred

Supervisory Responsibility

Supervise AARP participants and volunteers.

Physical Requirements

Includes speaking, hearing, vision, manual dexterity, lifting up to 25 pounds, bending, sitting, standing, and walking. Reasonable accommodations may be provided.

Travel & Driving

None required; driving is preferred and subject to approval through The Salvation Army Fleet Safety Program.

Working Conditions

Work is performed in a typical office environment.

Additional Information

All employees agree to support The Salvation Army's religious mission. The organization is an equal opportunity employer encouraging diverse candidates to apply.