Office Manager

Eakes Office Solutions; Hastings (NE); On-site; USD 32,000 - 45,000; Full time

Job summary

Eakes Office Solutions in Hastings, NE seeks an experienced support/coordinator to manage departments, warehouse, and delivery with the D&I Manager. You will help with retail traffic, inventory, and keeping the customer area neat and orderly.

Key duties include coordinating installations, assisting customers in-store, invoicing accurately, and collaborating with sales, management, and vendors to meet customer needs.

Qualifications

• High school diploma or equivalent required; college coursework desirable.
• 2 years of customer service experience; scheduling experience preferred.
• Excellent verbal and written communication; accurate and detailed.

Responsibilities

• Coordinate project installations with sales, installation crew and client.
• Coordinate with vendors on reorders, warranties, damaged product, etc.
• Accurately invoice products for location.
• Assist, follow up, and sell to in-store customers.
• Provide excellent customer service and support for the sales team.

Skills

Customer service

Communication

Scheduling

Inventory management

Problem solving

Attention to detail

Education

High School diploma or equivalent

College coursework desirable

Tools

MS Office

POS software

Inventory software

Job description

Job DetailsLevel: ExperiencedJob Location: Hastings Location - Hastings, NE 68901Position Type: Full TimeJob Shift: DayResponsible for coordinating all departments, warehouse, and delivery in conjunction with Delivery & Installations (D&I) Manager. Responsible for workflows and inventories. Work closely with D&I Manager to ensure the day-to‑day store activities function smoothly. Provide assistance for retail customer traffic, stocking merchandise, and keeping customer facing area neat and orderly.

Primary Job Duties/Responsibilities

SUPPORT/COORDINATION:

• Coordinate project installations with sales representative, installation crew and client
• Coordinate with Vendors on Reorders, Warranties, Damaged product etc.
• Accurately invoice products for location

INSIDE SALES:

• Assist, follow up and sell to instore customers
• Hand off customers to territory rep as appropriate
• Assist in floor displays merchandising, ordering, demos, and inventory as necessary

OFFICE DUTIES:

• Provide excellent customer service and communication as it relates to supporting sales team
• Partner in a team approach with sales, management, and manufacturers to satisfy customers' needs
• Manage location inventory
• Reconcile daily financial activity in POS

OTHER DUTIES AS MAY BE ASSIGNEDQualifications

• High School or equivalent
• College courses desirable
• 2 years of customer service experience
• Scheduling experience desired
• Furniture warranty work helpful
• 6 months office experience preferred
• Shipping/receiving experience helpful

Other

• Excellent verbal and written communication skills
• Keyboarding skills
• Excellent customer relations skills
• Accuracy skills
• Strong problem-solving skills
• Solid computer software (i.e. Word, Excel, PowerPoint)
• Ability to lift 25-50 pounds repeatedly during the workday
• Ability to lift heavier objects with cart and/or assistance
• Ability to assist with loading and transporting products within warehouse area