Office Manager

CSM Companies, Inc. - Kenworth; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits offered

Job summary

CSM Companies, Inc. - Kenworth in Grand Rapids seeks an Office Manager to manage the Branch office efficiently while ensuring high customer satisfaction levels. The ideal candidate will possess strong management, organizational, and communication skills, with a focus on multitasking in a professional environment.

This role involves overseeing office operations, handling communications, processing documentation, and assisting with HR tasks.

Excellent benefits are provided as part of this dynamic work opportunity within a leading dealer group.

Qualifications

• 3-5 years related experience with supervisory experience preferred.
• Ability to demonstrate office protocols to staff.
• Ability to prioritize and handle multiple tasks.

Responsibilities

• Manage overall operations of the branch office and ensure customer satisfaction.
• Handle multi-line phone and greet customers professionally.
• Coordinate and reconcile payroll for departments.

Skills

Management skills

Organizational skills

Effective communication

Double entry accounting principles

Supervisory skills

Computer skills

Education

Associates degree in an office-related field

Job description

Michigan Kenworth in Grand Rapids is seeking a talented individual to take on our Office Manager role! This position is ideal for someone who enjoys working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

Responsibilities

• Overall responsibility for the Branch office including the efficient and productive operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
• Establishes operational goals and objectives for the Branch office and ensures these are met
• Fosters effective and timely communication between all Branch departments
• Communicates and coordinates with supervisor on office product procurement
• Overall responsibility for upkeep and maintenance of office area of facility as budget guidelines and Branch Operating Team decisions dictate

Primary Duties

• Answering multi-line telephone, directing calls and taking messages as required
• Greeting customers and handling their questions and concerns quickly, efficiently and professionally
• Accepts payments for products and services provided and ensures transaction is documented accordingly
• Assures payable matching process is timely, thorough, and accurate
• Operates word processing and spreadsheet computer programs
• Processes and updates customer mailing lists
• Processes and files paperwork such as sales, parts and service documentation per supervisor direction
• Insures completion of new and used truck sales documentation
• Coordinates and reconciles weekly payroll for each department including daily payroll posting as required
• Assists with Human Resources tasks such as administering pre-employment testing, scheduling pre-employment physical and drug screens, and ensuring that all new hire paperwork is completed and returned in a timely fashion
• Liaisons with the corporate office departments as necessaryAssists sales department in coordination of sales deliveries
• Assist Branch Team members in planning and coordinating company events
• Opens, sorts and distributes incoming mail
• Interviews and hires office department personnel
• Other office duties as assigned

Qualifications

Requirements:

• Associates degree (AA) in an office related field or comparable work experience
• Three to five years related experience with supervisory experience preferred
• Understanding of double entry accounting principles
• Management skills to include decision making abilities, organizational and leadership skills
• Ability to demonstrate or display office protocols to staff and other departments
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Ability to sit, stand, bend, stoop and lift/move up to 25 lbs. on a regular basis