Office Manager

Lawn Doctor Inc.; Fort Collins (CO); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Competitive salary

Employee discounts

Simple IRA with company match

Job summary

Lawn Doctor Inc. in Fort Collins, CO is seeking an Office Manager to oversee a small office, deliver outstanding customer service, handle phone communications and data entry, and support field technicians.

This full-time role offers 40 hours per week, occasional Saturday shifts in spring, and benefits including health insurance, paid time off, a Simple IRA with company match. Comp: $30–$35/hr depending on experience.

Qualifications

• Experience in customer service and administrative support.
• Excellent data-entry and typing speed.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a point of contact for customer inquiries.
• Answer calls, emails and texts from customers and field technicians.
• Provide service information and resolve customer issues.
• Manage multi-line phone systems to handle calls efficiently.
• Accurate data entry to CRM database.
• Process payment transactions securely.

Skills

Customer service

Communication

Data entry

Google Suite

Excel

CRM software

Phone etiquette

Tools

CRM software

Multi-line phone systems

Google Workspace

Excel

Job description

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Employee discounts

About Us

We are a locally owned lawn and tree care business, proudly serving Northern Colorado for over 40 years. Our small, close-knit team is dedicated to providing exceptional service to our customers. We value honesty, hard work, family, and creating an environment where everyone has the opportunity to thrive.

Position Overview

We are looking for an Office Manager to join our team and manage our small office. This in-office role requires outstanding customer service skills, phone communication, and data entry expertise.

What to Expect

• Full-time hours (40 hours per week) Monday through Friday, with occasional Saturday shifts in April and May.
• Work Location: Fort Collins, CO office.
• Benefits: Paid holidays, paid time off, health insurance, and a Simple IRA with company match.

Key Responsibilities

• Serve as a point of contact for customer inquiries.
• Answer calls, emails and texts from customers and field technicians.
• Provide service information and resolve customer issues.
• Manage multi-line phone systems to handle calls efficiently.
• Accurate data entry to Customer Relationship Management (CRM) database.
• Process payment transactions securely.

Skills

• Exceptional customer service and communication skills (both written and verbal).
• Proficient in Google Suite, calendar tools, and Excel.
• Ability to learn new systems like our CRM software.
• Strong customer retention skills.
• Strong problem-solving and active listening skills.
• Capable of prioritizing tasks effectively in a fast-paced environment.

Experience Requirements

• Customer Service.
• Strong telecommunication skills.
• Data entry experience, strong typing skills

Compensation: $30-35 per hour, depending on experience.