Office Manager

Lawn-Doctor; Fort Collins (CO); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Simple IRA with company match

Competitive salary

Employee discounts

Job summary

Lawn-Doctor is seeking an Office Manager to oversee our Fort Collins, CO office. This in-office role emphasizes outstanding customer service, phone communication, and precise data entry.

You will work full-time (40 hours/week, M-F) with occasional Saturday shifts in peak season, and you’ll benefit from health insurance, PTO, a Simple IRA with company match, and a competitive salary range.

Qualifications

• Customer service experience
• Data entry accuracy and typing speed
• Phone and email communication skills
• Experience with CRM systems

Responsibilities

• Be the main point of contact for customer inquiries.
• Answer calls, emails and texts from customers and technicians.
• Provide service information and resolve issues.
• Manage multi-line phone system.
• Accurate data entry in CRM.
• Process payment transactions securely.

Skills

Customer service

Google Suite

Excel

CRM software

Active listening

Problem solving

Time management

Tools

CRM software

Job description

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Employee discounts

About Us

We are a locally owned lawn and tree care business, proudly serving Northern Colorado for over 40 years. Our small, close-knit team is dedicated to providing exceptional service to our customers. We value honesty, hard work, family, and creating an environment where everyone has the opportunity to thrive.

Position Overview

We are looking for an Office Manager to join our team and manage our small office. This in-office role requires outstanding customer service skills, phone communication, and data entry expertise.

What to Expect

• Full-time hours (40 hours per week) Monday through Friday, with occasional Saturday shifts in April and May.
• Work Location: Fort Collins, CO office.
• Benefits: Paid holidays, paid time off, health insurance, and a Simple IRA with company match.

Key Responsibilities

• Serve as a point of contact for customer inquiries.
• Answer calls, emails and texts from customers and field technicians.
• Provide service information and resolve customer issues.
• Manage multi-line phone systems to handle calls efficiently.
• Accurate data entry to Customer Relationship Management (CRM) database.
• Process payment transactions securely.

Skills

• Exceptional customer service and communication skills (both written and verbal).
• Proficient in Google Suite, calendar tools, and Excel.
• Ability to learn new systems like our CRM software.
• Strong customer retention skills.
• Strong problem-solving and active listening skills.
• Capable of prioritizing tasks effectively in a fast-paced environment.

Experience Requirements

• Customer Service.
• Strong telecommunication skills.
• Data entry experience, strong typing skills

Compensation: $30-35 per hour, depending on experience.