Office Manager

LeoForce; City of Syracuse (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

LeoForce in Syracuse, NY is seeking an Office Manager to run daily operations, handle calls, invoices, dispatch, and payroll tasks. You will maintain job cost records in QuickBooks, process service orders, and coordinate communications across the branch.

The role emphasizes organization, reliability, and a proactive approach to keeping phones, invoices, dispatch, and mail flowing smoothly in a fast-paced field-service environment.

Qualifications

• Proven experience in customer service, general office management, and bookkeeping.
• Experience with QuickBooks or a similar small-business accounting platform (invoicing, A/P, A/R, payroll).
• Strong organizational and multitasking skills with keen attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

Responsibilities

• Answer incoming calls, manage service inquiries, and direct callers to the right department.
• Accept and process service orders with clear, timely communication.
• Share responsibility for the after-hours emergency service response line on a rotation.
• Receive, sort, and route incoming mail; manage outbound mail and parcel shipments.
• Invoice customers accurately and promptly; process payroll and maintain job cost documentation in QuickBooks.
• Complete third-party portal submissions for billing; prepare job cost worksheets with appropriate markups.
• Track and submit branch KPIs; assist with service order backlog reconciliation.
• Support monthly inventory counts and job cost tracking.

Skills

Customer service

Office management

Multitasking

Attention to detail

Organizational skills

Tools

QuickBooks

Excel

Word

Outlook

Teams

Job description

Office Manager

Job Description

Experience: Mid Level

Salary: $25 - $35 per hour

Job Details

A Day in This Role

Your morning starts with a stack of overnight service requests to log and route, plus a few calls from customers needing updates. Mid-morning you process a batch of invoices in QuickBooks and follow up on a couple of outstanding payments. After lunch, you pull together the week's KPI numbers for the Branch Manager and help reconcile a service order backlog. Before you leave, you double-check that the after-hours emergency line is set up correctly for whoever's on rotation tonight.

The Role

• Answer incoming calls, manage service inquiries, and direct callers to the right department.
• Accept and process service orders with clear, timely communication.
• Share responsibility for the after-hours emergency service response line on a rotation.
• Receive, sort, and route incoming mail; manage outbound mail and parcel shipments.
• Invoice customers accurately and promptly; process payroll and maintain job cost documentation in QuickBooks.
• Complete third-party portal submissions for billing; prepare job cost worksheets with appropriate markups.
• Track and submit branch KPIs; assist with service order backlog reconciliation.
• Support monthly inventory counts and job cost tracking.

What You Bring — Must-Haves

• Proven experience in customer service, general office management, and bookkeeping.
• Experience with QuickBooks or a similar small-business accounting platform (invoicing, A/P, A/R, payroll).
• Strong organizational and multitasking skills with keen attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

What You Bring — Nice-to-Haves

• Prior dispatch or service coordination experience in a field-service/trades environment.
• Experience with third-party billing portal submissions.
• Familiarity with job costing and markup calculations.

Career Path

Office Coordinators who take on more branch-performance and KPI-reporting responsibility are well-positioned to grow into a broader Office Manager or Branch Administrator role as the branch scales.

A bit about us:

If you like being the person who keeps everything running — phones, invoices, dispatch, and everything in between — this branch needs you.

Our client values a culture of teamwork, open-mindedness, and continuous improvement — a workplace built on mutual respect, growth, and positive energy in the commercial door and dock services industry.

Why join us?

• A pivotal, visible role — you help keep the whole branch running smoothly.
• A collaborative team environment that rewards a positive, growth-oriented mindset.
• Real variety — customer service, bookkeeping, and operations all in one seat.
• Direct exposure to how the branch actually runs, from KPIs to job costing to customer relationships.
• A team that treats this role as central to the business, not an afterthought.