Office Manager

Great Day Improvements, LLC; Cincinnati (OH); On-site; USD 63,000 - 65,000; Full time

Job summary

Join Champion Windows as an Office Manager in Cincinnati, overseeing customer service and bookkeeping operations. This role offers a competitive salary and benefits while contributing to a team focused on delivering high-quality American-made products. Ideal candidates will have a strong background in customer service and team leadership.

Benefits

Medical/Dental/Vision/Disability Coverage

401(k)

Flex Spending Account

Qualifications

• 3-5 years of customer service and bookkeeping experience.
• 2 years of supervisory experience preferred.
• Proven ability to meet deadlines and work under pressure.

Responsibilities

• Supervise the office staff and ensure top-notch customer service.
• Perform accounts payable and receivable entries in Dynamics AX.
• Coordinate with remote teams to uphold Champion processes.

Skills

Leadership

Customer Service

Problem Solving

Organizational Skills

Education

Associate degree or equivalent experience

Tools

MS Suite

Job description

Overview

Champion Windows - Office Manager

If you are an ambitious, detail-oriented individual with commitment to excellent service, join the Champion Window team. As an Office Manager, you will be part of an organization with a strong focus on providing exceptional customer service for high-quality, made-in-America products. This role is responsible for directing the Customer Service function of a Champion store, supervising a small office staff, performing the accounts payable and accounts receivable entry, and supporting the corporate Human Resource department at the local levels.

Pay Range: $63,000 - $65,000 per year

Responsibilities

• Accounts receivable payment and invoice entry in Dynamics AX
• Accounts payable invoice entry in Dynamics AX
• Access database entry
• Prepare month-end schedules and work with centralized accounting team to prepare accurate and timely monthly financials
• Coordinate with remote teams to ensure Champion process and policies are being upheld
• Provide supervision, assistance, and training to office staff on how to deliver the best customer service and address issues as needed
• Investigate customer issues and find solutions
• Communicate with customers via phone and email using the Champion script
• Comply with proper vendor and subcontractor documentation and recordkeeping (W9s and Certificate of Insurance)
• Retain and manage employee documentation, required recordkeeping and confidential employee files
• Provide support to centralized Accounting and Human Resources departments
• Complete the local payroll responsibilities

Qualifications

• Ability to lead a team and ensure customer service excellence
• Associate degree or equivalent experience
• 3-5 years of relevant customer service and basic bookkeeping experience; 2 years of supervisory experience preferred
• Proven ability to meet deadlines and work under pressure
• Comprehensive problem-solving and organizational skills
• Ability to work daily with remote locations
• Desire to work as part of a team to improve current processes and systems
• Ability to build professional working relationships with all levels of the organization
• Proficiency in MS Suite (Word, Excel, Access, PowerPoint)
• Completion of a standardized accounting test, minimum score required to qualify
• Experience with job cost analysis preferred

Turn an Ordinary Job into an Extraordinary Career

Champion’s dedication to customer satisfaction, product innovation and quality manufacturing is the driving force behind our success and growth. Founded in 1953, Champion has since expanded into locations nationwide—all of which are supported by professional sales, installation and service teams. Working at Champion is more than just a job. It's an inspiring career that helps make families' homes safer, healthier, and more attractive and energy efficient. We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.