Office Manager

Great Day Improvements, LLC; Cincinnati (OH); On-site; USD 63,000 - 65,000; Full time

Job summary

A leading company in home improvement seeks an Office Manager to direct customer service functions and oversee office operations. Ideal candidates will possess strong organizational skills, relevant experience in customer service and bookkeeping, and a commitment to excellence. This opportunity promises competitive benefits and the chance to grow within a dedicated team.

Benefits

Medical/Dental/Vision Coverage

401(k)

Flexible Spending

Qualifications

• 3-5 years of relevant customer service and bookkeeping experience.
• 2 years supervisory experience preferred.
• Proven ability to meet deadlines and work under pressure.

Responsibilities

• Supervise a small office staff and ensure service excellence.
• Manage accounts payable and accounts receivable in Dynamics AX.
• Coordinate with remote teams and uphold Champion processes.

Skills

Organizational Skills

Problem Solving

Customer Service

Team Orientation

Communication

Education

Associate degree or equivalent experience

Tools

MS Office Suite (Word, Excel, Access, PowerPoint)

Dynamics AX

Access database

Job description

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Champion Windows - Office Manager

If you are an ambitious, detail-oriented individual with a commitment to excellent service, join the Champion Window team. As an Office Manager, you will be part of an organization focused on providing exceptional customer service for high-quality, made-in-America products. This role involves directing the Customer Service function of a Champion store, supervising a small office staff, managing accounts payable and receivable, and supporting the local Human Resources department.

Pay Range: $63,000 - $65,000 per year

• Manage accounts receivable and invoice entry in Dynamics AX
• Handle accounts payable invoice entry in Dynamics AX
• Perform data entry in Access database
• Prepare month-end schedules and collaborate with the centralized accounting team
• Coordinate with remote teams to uphold Champion processes and policies
• Supervise, assist, and train office staff to deliver excellent customer service
• Investigate customer issues and find solutions
• Communicate with customers via phone and email using Champion scripts
• Maintain vendor and subcontractor documentation (W9s, Certificates of Insurance)
• Manage employee documentation and confidential files
• Support centralized Accounting and HR departments
• Handle local payroll responsibilities
• Lead a team and ensure customer service excellence

Qualifications:

• Associate degree or equivalent experience
• 3-5 years of relevant customer service and bookkeeping experience; 2 years supervisory experience preferred
• Proven ability to meet deadlines and work under pressure
• Strong organizational and problem-solving skills
• Ability to work with remote locations daily
• Team-oriented mindset to improve processes and systems
• Ability to build professional relationships across all organizational levels
• Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint)
• Completion of a standardized accounting test with minimum score
• Experience with job cost analysis is a plus

Champion’s dedication to customer satisfaction, product innovation, and quality manufacturing drives our success. Founded in 1953, Champion has expanded nationwide, supported by professional sales, installation, and service teams. Working at Champion offers an inspiring career that helps make homes safer, healthier, and more energy-efficient. We offer a competitive benefits package including medical/dental/vision/disability coverage, 401(k), flexible spending, and more.

Champion Window is an Equal Employment Opportunity Employer. If you need assistance with the online application due to a disability, please contact Champion Window.

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