Service Manager Laurel, MT Operations Manager

Packard Culligan Water; Laurel, Northern (MT, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Zero deductible medical plans

Dental and vision

Wellness Program with incentives

401K with employer match

Paid time off and paid holidays

Career advancement through training...

Work-life balance

Job summary

Packard Culligan Water in Billings, MT seeks a hands-on Service Manager to lead our service team across residential, commercial and industrial segments, strengthen a motivated workforce, and boost customer satisfaction and retention.

The role emphasizes coaching technicians, optimizing staffing and workflows, overseeing equipment condition and safety, and guiding process improvements and budgeting to help achieve company goals, reporting to the General Manager in a fast-paced environment.

Qualifications

• Experience leading service teams in a dealership or similar environment.
• Ability to coach and develop technicians and customer service staff.
• Strong communication, process improvement, and mentoring skills.

Responsibilities

• Lead the Service team to deliver outstanding customer service and maintain client satisfaction.
• Maintain inventory to meet customer needs and ensure timely service.
• Oversee equipment condition, maintenance planning, and safety/compliance.
• Ensure after-hour response to customer emergencies and manage staffing levels.
• Develop employee performance objectives aligned with dealership goals.
• Participate in budgeting and monitoring performance vs. plan.

Job description

SERVICE MANAGER

The Packard Culligan Water Billings, MT dealership, is looking for an exceptional Service Manager with great Technical and People skills!

Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention and assist in achieving company goals. The Service Manager leads our Service team personnel and associated residential, commercial and industrial service functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians through coaching and training of technical skills and customer service.

This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!

What is the Service Manager responsible for?

• Resolving service-related problems, approving billing adjustments as necessary
• Maintaining adequate inventory to meet customer need
• Assessing equipment to maintain quality, assisting in modification when needed
• Ensure adequate after-hour response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Upholding a safe, clean work environment that is in compliance with all applicable Federal, State, and company regulations
• Providing sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Developing realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
• Maintaining the company’s assets (plant, fleet, equipment, and other inventory)
• Achieving planned gross margin and revenue targets
• Participating in the preparation of annual budget/plans, regularly review actual performance vs. plan, analyze variances, and take action necessary to achieve goals
• Keep their knowledge and skills current as well as that of service personnel.

What does a management role offer you?

This management role offers a base salary, as well as incentives.

We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.

We offer Employees unbelievable benefits!

• Zero deductible medical plans,
• Dental and vision,
• Wellness Program with incentives,
• 401K with employer match, Tuition reimbursement, and scholarship opportunities,
• Paid time off and paid holidays
• Career advancement through training and development,
• Work-life balance

Fine Print:

to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

Pay Range

$70,000 — $90,000 USD

Check out all of our awesome career opportunities at Culliganwater.com/careers

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

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