Service Manager

Culligan; Laurel (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid time off

Holidays

Career advancement

Work-life balance

Job summary

Packard Culligan Water in Billings, MT is seeking an exceptional Service Manager with strong technical and people skills. This hands-on role leads our service team across residential, commercial and industrial work, coaching technicians and driving customer satisfaction.

Reporting to the General Manager, you will manage staffing, inventory, safety, training, and performance objectives while working in a fast-paced, high-volume environment. Previous trades-management experience is a plus.

Qualifications

• Hands-on management experience is required.
• Experience in trades management is a plus.

Responsibilities

• Resolve service-related problems and approve billing adjustments as needed.
• Maintain inventory to meet customer needs.
• Assess equipment quality and support modifications as required.
• Ensure after-hour response to customer emergencies.
• Maintain staffing levels, workload distribution, and staff skills.
• Uphold a safe, clean work environment compliant with regulations.
• Provide training to ensure staff have required skills and knowledge.
• Develop performance objectives aligned with dealership goals.
• Maintain company assets including plant, fleet, and equipment.
• Aim for planned gross margin and revenue targets; monitor variances.
• Participate in annual budget/plans and adjust actions to meet goals.
• Keep knowledge current for service personnel.

Job description

The Packard Culligan Water Billings, MT dealership, is looking for an exceptional Service Manager with great Technical and People skills!

Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention and assist in achieving company goals. The Service Manager leads our Service team personnel and associated residential, commercial and industrial service functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians through coaching and training of technical skills and customer service.

This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!

What is the Service Manager responsible for?

• Resolving service-related problems, approving billing adjustments as necessary
• Maintaining adequate inventory to meet customer need
• Assessing equipment to maintain quality, assisting in modification when needed
• Ensure adequate after-hour response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Upholding a safe, clean work environment that is in compliance with all applicable Federal, State, and company regulations
• Providing sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Developing realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
• Maintaining the company’s assets (plant, fleet, equipment, and other inventory)
• Achieving planned gross margin and revenue targets
• Participating in the preparation of annual budget/plans, regularly review actual performance vs. plan, analyze variances, and take action necessary to achieve goals
• Keep their knowledge and skills current as well as that of service personnel.

What does a management role offer you?

This management role offers a base salary, as well as incentives.

We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.

We offer Employees unbelievable benefits!

• Dental and vision,
• Wellness Program with incentives,
• 401K with employer match, Tuition reimbursement, and scholarship opportunities,
• Paid time off and paid holidays
• Career advancement through training and development,
• Work-life balance

Fine Print:

to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.