Office Manager

Northgate Resorts; Canyon Lake (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

401k MATCH

Medical, Dental, Vision

Pet insurance

Vacation discounts

Job summary

Northgate Resorts in Canyon Lake, Texas seeks an Office Manager (age 18+) to lead daily operations for Guest Relations, Call Center, Housekeeping, and Bookkeeping. This full-time role reports to the General Manager and focuses on delivering an exceptional guest experience through staffing, training, and process improvements.

Responsibilities include supervising guest relations and call-center teams, coordinating reservations, ensuring regulatory compliance, and supporting events and onboarding.

Qualifications

• Two years of management experience.
• Experience in customer service and hospitality required.

Responsibilities

• Lead, support, and develop Guest Relations Supervisor and team, Call Center staff, Executive Housekeeper and Escorts.
• Hire, train, and schedule team to coordinate workflows within budget guidelines.
• Ensure compliance with trainings and standards across departments.
• Respond to guest inquiries and resolve issues using service recovery guidelines.
• Support accounts payable/receivable, credit card processing, and bank reconciliation.

Skills

Management experience

Customer service

Hospitality

Basic computer skills

Accounting basics

Organizational skills

Leadership

Communication

Problem solving

Attention to detail

Multi-tasking

Flexibility to work nights/weekends/ho

Tools

Reservation software

Accounting software

Job description

Northgate Resortsowns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
TheOffice Manager(age 18+)is accountable for and leads the daily operations of the Guest Relation and Call Center Teams, Housekeeping Team, Bookkeeping and other such departments to deliver an exciting, fun-filled, and unforgettable experience for our visitors from arrival until departure, and beyond. This Manager is also responsible for developing improvements to heighten the current Company standards regarding our ideal guest experience. This is a full-time leadership position that reports to the General Manager.

DUTIES & RESPONSIBILITIES

• Lead, support, and develop a Guest Relations Supervisor, team of Guest Relations Staff, Executive Housekeeper and team, and Escorts
  • Guest Relations:Our Guest Relations Team is at the core of our Guest Experience. They are attentive and aware that the first and last impressions are decisive for our guests. They are quick to answer questions, happily make reservations, and check guests in & out of the resort, working professionally to resolve any issues
  • Call Center:Our Call Center is key in organizing and securing potential guest reservations. They are attentive and aware that the first impressions are decisive for our guests. They are quick to answer questions, happily make reservations, and work efficiently to resolve any issues
• Hire, train, and schedule team to coordinate workflows that maintain compliance with budget guidelines
• Ensure assigned departments team members are compliant with company assigned trainings
• Responsible for establishing standards and setting expectations
• Makes day-to-day decisions within or for a group or department
• Support all aspects of special events, including weddings and group reservations;
• Analyze data and trends to recommend and implement strategies and procedures to increase ancillary revenue; Work with Guest Relations and Call Center team to increase add-on sales such as golf carts, linens, and other extras
• Required to perform the same tasks as the individuals they supervise; including, but not limited to Housekeeping duties, if needed
• Serves as the Manager on Duty on a rotating basis
• Respond to guest inquiries and/or complaints (in-person, phone, email, etc.) using the company’s service recovery guidelines and provide timely resolutions
• Support location accounting function in accounts payable, accounts receivables, credit card processing, bank reconciliation, and cash handling
• Support onboarding of new team members across the location
• Support recruiting and hiring practices for all departments
• Coordinate and oversee various projects from start to finish
• Maintain inventory and order supplies as needed
• Collaborate with park and home office departments
• Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Two years of management experience
• Experience in customer service and hospitality required

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills; Ability to learn and utilize reservation software for daily planning
• Knowledge of basic accounting principles
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays as business needs dictate
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to move up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the location, with or without assistance
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Use arms and hands to reach, and lift
• Able to communicate verbally, including projecting the voice across distance in everyday and loud situations

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.E Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Perks & Benefits of Working At Northgate Resorts

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

01.

VACATION DISCOUNTS

Enjoy the park plus give your family and friends deep discounts during the season.

02.

Daily Pay

Get paid more frequently with our daily pay schedule.

03.

EMPLOYEE APPRECIATION

Free lunch in the summer, shout outs from your coworkers, and more.

04.

401k MATCH

Start saving for retirement with a 401k plan and matching contribution.

05.

MEDICAL, DENTAL, VISION

Pick the plans that work for you and enjoy partial coverage for all health insurance.

06.

Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.
• Earn credit towards your site balance per hour worked.
• All of the perks of being a Northgate Resorts Team Member.
• Save gas & time on your daily commute.
• Embrace the, “work hard, play hard” lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands‑on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.