Office Manager

Floor Coverings International; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading mobile flooring company as an Office Manager, responsible for customer management, marketing initiatives, and maintaining financials. With a flexible schedule and competitive pay, this role supports the franchise's growth by directly engaging with customers and the community.

Benefits

401(k) matching

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• 3-5 years as office administrator or manager required.
• Experience with QuickBooks is a plus.
• Self-starter, able to work independently.

Responsibilities

• Develop trust with customers through service.
• Follow up on open proposals and generate leads.
• Manage financials and ensure timely payments.

Skills

Excellent customer service skills

Strong communication skills

Organized

Detail oriented

Self-starter

Education

3-5 years of experience as an office administrator or manager

Experience in bookkeeping using QuickBooks

Tools

QuickBooks

Job description

Join to apply for the Office Manager role at Floor Coverings International

1 day ago Be among the first 25 applicants

Join to apply for the Office Manager role at Floor Coverings International

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
  
  

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a member of the office staff at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

This is either a part-time (20-hours) or full-time (40-hours) per week.

Core Values

• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Be open-minded to possibilities and practice continuous improvement.
• Engage in the community and make it fun!
  
  

Key Responsibilities

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep show room and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.
  
  

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.
  
  

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
  
  

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.
  
  

Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
  
  

Qualifications & Experience

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Self-starter, able to work independently without supervision.
• 3-5 years of experience as an office administrator or manager.
• Paid training provided.
• Spanish & English
  
  

Flexible work from home options available.

Compensation: $20.00 - $25.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail

Referrals increase your chances of interviewing at Floor Coverings International by 2x

Sign in to set job alerts for “Office Manager” roles.

San Francisco Bay Area $80,000.00-$100,000.00 2 weeks ago

Executive Assistant to C-Suite - Stealth Startup

San Francisco, CA $150,000.00-$180,000.00 6 days ago

San Francisco, CA $70,000.00-$90,000.00 1 month ago

Executive Assistant, Music (Disney Television Animation)

Executive Assistant, Casting & Talent (Disney Branded Television)

Executive Assistant to VP Human Resources

Executive Assistant to Managing Partner - Venture Capital

Palo Alto, CA $170,000.00-$200,000.00 18 hours ago

Los Angeles, CA $70,000.00-$85,000.00 1 month ago

San Francisco, CA $80,000.00-$100,000.00 5 months ago

Brisbane, CA $110,000.00-$150,000.00 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.