Office Manager

Jackson Hewitt - 2215; Bismarck (ND); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Environment focused on teamwork

Flexible schedule

Free continuing education

Job summary

Jackson Hewitt - 2215 in Bismarck, ND is looking for an Office Manager to assist in staffing, train employees in tax preparation, and ensure excellent customer service. The role requires strong leadership, time management, and monitoring office productivity.

Your responsibilities will include tax preparation, managing employee schedules, resolving customer issues, and ensuring compliance with company procedures. Ideal candidates will have a high school diploma and tax preparation experience. The position offers a dynamic and supportive work environment.

Qualifications

• High School Diploma or equivalent.
• Tax preparation experience preferred.
• Management experience preferred.
• Customer service experience required.
• Computer/Technology experience is necessary.
• PTIN certification can be obtained after the hire date.

Responsibilities

• Responsible for tax preparation and assisting in staffing.
• Manage employee schedules for proper staffing.
• Monitor office performance and productivity.
• Resolve customer service issues efficiently.

Skills

Tax preparation experience

Management experience

Customer service experience

Computer/Technology experience

Education

High School Diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Environment focused on teamwork
• Year‑around position
• Flexible schedule
• Free continuing education

The Office Manager is responsible for assisting in staffing, training in tax preparation, and providing excellent customer service. This position requires leadership, time management, and monitoring of the productivity and growth of the office. The Office Manager is the direct support staff to the Area Manager.

Responsibilities

• Tax Preparation
• Assists in recruiting, interviewing, and training employees
• Creates and maintains employee schedules to ensure proper staffing
• Assists in ensuring that employees are upholding company policies and procedures
• Manages and monitors office for performance and productivity
• Resolves customer service issues
• Assists the Tax School Instructor (open to the public as well as employees)
• Complies with daily accounting procedures
• Communicates effectively with staff to ensure they are well-informed regarding products and promotions
• Supports and encourages staff to carry out the company mission as well as meet company and personal goals

Position Requirements

• High School Diploma or equivalent
• Tax preparation experience preferred
• Management experience preferred
• Customer service experience
• Computer/Technology experience
• PTIN certification (can be obtained after the hire date)