Office Manager

Jackson Hewitt; Jackson (MS); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt in Jackson, MS is seeking an Office Manager to oversee staffing, productivity, and marketing for multiple offices in the district. You will manage seasonal team members and drive daily operations to maximize tax preparation output and office profitability.

Under supervision, you will recruit, monitor performance, schedule, and address employee relations matters. You’ll maintain facility standards and coordinate with property managers while guiding staff through complex problems.

Qualifications

• HS diploma or GED required.
• Management or supervisory experience required.
• Two years of management experience required.
• Proficiency with MS Office and tax software.
• PTIN and tax preparation experience preferred.

Responsibilities

• Lead recruiting and interview seasonal staff for the area.
• Monitor performance to meet quality and deadlines.
• Review schedules and timecards; liaise with HR on issues.
• Ensure offices meet standards: setup, tech, supplies, facilities.
• Guide staff on complex problems and escalate disputes.
• Track performance and help meet revenue and tax goals.

Skills

Management experience

Tax preparation

PTIN knowledge

MS Office (Word/Excel)

Education

High School Diploma/GED

Tools

Word

Excel

Tax software

Accounting software

Job description

Benefits:

• ZayZoon
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Employee discounts

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business

What you'll do here:

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you’ll bring for success:

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years’ previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.