Office Manager

jackson-hewitt-careers; Bismarck (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Advancement opportunities

Training and development

Team-focused environment

Year-round position

Flexible schedule

Free continuing education

Job summary

Jackson Hewitt is seeking an Office Manager in the United States to support staffing, training in tax preparation, and delivering excellent customer service. This leadership role requires strong time management and the ability to monitor office performance and growth, reporting to the Area Manager.

The successful candidate will supervise scheduling, ensure adherence to company policies, and drive a team-focused environment that promotes service quality and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• Tax preparation experience preferred.
• Management experience preferred.
• Customer service experience required.
• Computer/Technology experience required.
• PTIN certification can be obtained after hire.

Responsibilities

• Tax Preparation
• Assists in recruiting, interviewing, and training employees
• Creates and maintains employee schedules to ensure proper staffing
• Assists in ensuring that employees are upholding company policies and procedures
• Manages and monitors office for performance and productivity
• Resolves customer service issues
• Assists the Tax School Instructor (open to the public as well as employees)
• Complies with daily accounting procedures
• Communicates effectively with staff to ensure they are well-informed regarding products and promotions
• Supports and encourages staff to carry out the company mission as well as meet company and personal goals

Skills

Tax preparation experience

Management experience

Customer service experience

People leadership

Communication

Education

High School Diploma or equivalent

PTIN certification (can be obtained after hire)

Tools

Computer/Technology experience

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Environment focused on teamwork
• Year-around position
• Flexible schedule
• Free continuing education

Office Manager is responsible for assisting in staffing, training in tax preparation, and providing excellent customer service. This position requires leadership, time management, and monitoring of the productivity and growth of the office. The Office Manager is the direct support staff to the Area Manager.

Responsibilities

• Tax Preparation
• Assists in recruiting, interviewing, and training employees
• Creates and maintains employee schedules to ensure proper staffing
• Assists in ensuring that employees are upholding company policies and procedures
• Manages and monitors office for performance and productivity
• Resolves customer service issues
• Assists the Tax School Instructor (open to the public as well as employees)
• Complies with daily accounting procedures
• Communicates effectively with staff to ensure they are well-informed regarding products and promotions
• Supports and encourages staff to carry out the company mission as well as meet company and personal goals

Position Requirements

• High School Diploma or equivalent
• Tax preparation experience preferred
• Management experience preferred
• Customer service experience
• Computer/Technology experience
• PTIN certification (can be obtained after the hire date)