Office Manager

Jobtailor; Birmingham (AL); On-site; USD 45,000 - 55,000; Full time

Job summary

Jobtailor in Birmingham, AL requires an administrative professional to respond to customer inquiries and complaints with complete resolutions. You will partner with management to set up customer and vendor accounts and assist with the full new hire process with HR.

You will also manage local accounts payable and receivable, ensure policy adherence, and handle daily operations reporting, payroll, shipping, and receiving in a busy setting.

Qualifications

• High school diploma or equivalent is required.
• Four-year college degree or 3-5 years relevant experience preferred.
• Minimum of 2 years of experience working in a customer service environment.
• Ability to manage demanding timelines.
• Ability to work independently and manage time efficiently.
• Must be 18 years of age or older.
• Prior Manufacturing and/or Transportation background is preferred.
• Bi-lingual (English and Spanish) is preferred.

Responsibilities

• Respond promptly to customer inquiries and complaints with a full resolution.
• Partner with other members of management to set up and maintain customer and vendor accounts.
• Assist with the entire new hire process with dedicated Recruiter and Onboarding Team in HR.
• Manage local accounts payable (A/P) by creating purchase orders, reviewing local A/P invoices, and communicating with local vendors and Corporate Accounting.
• Manage local accounts receivable (A/R) by ensuring all customers are invoiced timely and accurately.
• Ensure adherence to all company policies, safety rules and regulations.
• Complete daily, weekly and monthly operations reporting including payroll, production reporting, and shipping and receiving.
• Perform general clerical duties including mail sorting and processing, answering phones, maintaining company bulletin boards, and dispatching drivers.
• Order and maintain office supplies, personal protective equipment (PPE), and first aid inventory.
• Facilitate operational requirements by scheduling and completing administrative projects as needed.

Skills

Customer service

Time management

Independent worker

Education

High school diploma or equivalent

Four-year college degree or 3-5 years relevant experience preferred

Tools

MS Office

Job description

Responsibilities

• Respond promptly to customer inquiries and complaints with a full resolution.
• Partner with other members of management to set up and maintain customer and vendor accounts.
• Assist with the entire new hire process with dedicated Recruiter and Onboarding Team in HR.
• Manage local accounts payable (A/P) by creating purchase orders, reviewing local A/P invoices, and communicating with local vendors and Corporate Accounting.
• Manage local accounts receivable (A/R) by ensuring all customers are invoiced timely and accurately.
• Ensure adherence to all company policies, safety rules and regulations.
• Complete daily, weekly and monthly operations reporting including payroll, production reporting, and shipping and receiving.
• Perform general clerical duties including mail sorting and processing, answering phones, maintaining company bulletin boards, and dispatching drivers.
• Order and maintain office supplies, personal protective equipment (PPE), and first aid inventory.
• Facilitate operational requirements by scheduling and completing administrative projects as needed.

Requirements

• High school diploma or equivalent required
• Four-year college degree or 3-5 years relevant experience preferred
• Strong MS Office skills
• Minimum of 2 years of experience working in a customer service environment
• Ability to manage demanding timelines
• Ability to work independently and manage time efficiently
• Must be 18 years of age or older
• Prior Manufacturing and/or Transportation background is preferred
• Bi-lingual (English and Spanish) is preferred

Core Competencies

Demonstrates strong customer service skills and the ability to manage accounts payable and receivable processes efficiently. Proficient in MS Office and capable of handling administrative tasks while adhering to company policies and safety regulations.

Industry Keywords

• Manufacturing
• Transportation
• Customer Inquiries
• Vendor Accounts
• Safety Regulations