Office Manager

Mek; Aiea (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

Mek is seeking an experienced Office Manager to oversee the daily operations of a sleep medicine outpatient practice and sleep laboratory in Hawaii. The role partners with the Medical Director and clinical leadership to optimize workflows, ensure compliance, and deliver high-quality patient care.

The ideal candidate will bring 4+ years in healthcare operations, strong EMR and MS Office skills, and leadership experience. Prior sleep medicine exposure is a plus.

Qualifications

• Bachelor's degree required in a related field.
• Minimum four years in healthcare or ambulatory operations.
• At least two years of supervisory/leadership experience.
• Sleep medicine or sleep lab operations experience preferred.
• Experience with healthcare accreditation and regulatory requirements.
• HR-related processes: staffing, onboarding, scheduling, credentialing.
• Strong knowledge of EMR and MS Office.
• Excellent organizational and leadership skills.

Responsibilities

• Oversee day-to-day operations of the clinical office and sleep laboratory.
• Manage correspondence with insurance companies and prior authorizations.
• Develop and maintain clinical and administrative policies and procedures.
• Monitor productivity, patient satisfaction, and KPIs; identify improvement opportunities.
• Support HR tasks incl. recruitment, scheduling, onboarding, evaluations, credentialing.
• Ensure compliance with regulatory and accreditation standards (AASM, Joint Commission).
• Identify operational challenges and implement efficiency improvements.
• Act as liaison among Medical Director, staff, patients, and external entities.
• Take on additional administrative roles to support growth.

Skills

Healthcare administration

Office management

Leadership

EMR systems

Microsoft Office

Regulatory compliance

Communication

Education

Bachelor's degree in Business/Healthcare Administration

Master's degree in Healthcare Administration (preferred)

Tools

EMR systems

Microsoft Office (Word/Excel/Outlook)

Job description

We are seeking an experienced and highly organized Office Manager to oversee the day-to-day operations of an outpatient sleep medicine practice and sleep laboratory. This position will work closely with the Medical Director, medical providers, and clinical staff to ensure efficient clinical and administrative operations, regulatory compliance, and high-quality patient care.

The Office Manager will play a key leadership role in developing and optimizing workflows, implementing policies and procedures, coordinating staffing and scheduling, monitoring operational performance, and ensuring that the practice meets applicable accreditation and regulatory requirements.

Responsibilities

Oversee the day-to-day operations of both the clinical office and sleep laboratory.

Manage correspondence and administrative communications with insurance companies, including prior authorizations for diagnostic testing, durable medical equipment (DME), and medications.

Work closely with the Medical Director and clinical leadership to develop, implement, and maintain effective clinical and administrative policies and procedures.

Monitor and evaluate clinic operations, productivity, patient satisfaction, and other key performance indicators; analyze data and identify opportunities for improvement.

Support human resources functions, including recruitment , staffing, onboarding, employee scheduling, performance evaluations, credentialing, and other personnel-related processes.

Ensure clinical and administrative operations comply with applicable regulatory, accreditation, and organizational requirements, including standards related to the American Academy of Sleep Medicine (AASM) and The Joint Commission, as applicable.

Identify operational challenges and implement solutions to improve efficiency, quality, communication, and patient experience.

Serve as a key liaison among the Medical Director, providers, clinical staff, administrative staff, patients, and external organizations.

Assist with additional administrative and operational responsibilities as needed to support the continued growth and success of the practice.

Qualifications

High school diploma/GED required.

Bachelor's degree required, preferably in Business Administration, Healthcare Administration, Health Services Administration, or a related field.

Master's degree in business administration, Healthcare Administration, Health Services Administration, or a related field preferred.

Minimum of four (4) years of experience in healthcare or ambulatory operations, including at least two (2) years of supervisory or leadership experience in a healthcare, medical office, clinical, or related setting.

Experience working in sleep medicine or managing sleep laboratory operations is strongly preferred.

Experience with healthcare accreditation and regulatory requirements.

Experience with staffing, recruitment, employee scheduling, performance management, credentialing, and HR-related processes.

Working knowledge of electronic medical records (EMR) systems.

Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Strong organizational, communication, problem-solving, and leadership skills.