Lead Office Coordinator - Sleep Center - Full Time

IRMC; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

IRMC is seeking a Lead Office Coordinator for its Sleep Center in Indiana, PA. This on-site role handles patient intake, scheduling, chart preparation, insurance verifications, and coordination with clinicians to ensure smooth sleep studies and consultations.

You will maintain calendars, enter patient data into the EHR, disseminate reports, and support billing and office operations while upholding HIPAA and patient confidentiality standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of administrative or medical office experience, preferably in a clinical or sleep medicine setting.
• Knowledge of medical terminology, particularly related to sleep disorders (strongly preferred).

Responsibilities

• Answer and route incoming phone calls and messages in a professional and timely manner.
• Schedule, confirm, and reschedule sleep studies, consultations, and follow-up appointments.
• Prepare and organize patient charts and records prior to appointments or sleep studies.
• Process incoming referrals and assist with obtaining prior authorizations or insurance verifications when needed.
• Maintain department calendars, appointment logs, and staffing schedules as directed.
• Greet and check in patients arriving for sleep studies or consultations.
• Provide patients with instructions and documentation for sleep testing (e.g., overnight study prep, home sleep testing).
• Ensure accurate entry of patient demographics and insurance information into the electronic health record (EHR).
• Address patient inquiries or escalating concerns to clinical staff when appropriate.
• Assist with transcription, formatting, and distribution of sleep study reports, consultation notes, and physician correspondence.
• Track the receipt and processing of sleep study results, ensuring timely review by providers.
• Coordinate communication between physicians, technologists, medical assistants, and other departments.
• Maintain compliance with HIPAA, patient confidentiality standards, and hospital policies.
• All coding and billing tasks, both in Rev Cycle and Guardian
• Making the department tech and secretary schedule
• Manipulating/blocking the physician schedules
• Payroll
• Ordering MM supplies
• Ordering Office Depot supplies
• Loading schedules into UKG
• Handling patient billing complaints
• Responsible for VIP board and department QA
• Responsible for eye wash station/documentation
• Serves as the primary liaison for sleep physicians, facilitating workflow improvements and implementing operational changes.

Education

High school diploma or equivalent

Job description

Lead Office Coordinator - Sleep Center - Full Time

Job Category: Administrative Support

Requisition Number: LEADO002926

• Full-Time
• On-site

Locations

Showing 1 location

Indiana, PA 15701, USA

Description

In this role you will be:

• Answer and route incoming phone calls and messages in a professional and timely manner.
• Schedule, confirm, and reschedule sleep studies, consultations, and follow-up appointments.
• Prepare and organize patient charts and records prior to appointments or sleep studies.
• Process incoming referrals and assist with obtaining prior authorizations or insurance verifications when needed.
• Maintain department calendars, appointment logs, and staffing schedules as directed.
• Greet and check in patients arriving for sleep studies or consultations.
• Provide patients with instructions and documentation for sleep testing (e.g., overnight study prep, home sleep testing).
• Ensure accurate entry of patient demographics and insurance information into the electronic health record (EHR).
• Address patient inquiries or escalating concerns to clinical staff when appropriate.
• Assist with transcription, formatting, and distribution of sleep study reports, consultation notes, and physician correspondence.
• Track the receipt and processing of sleep study results, ensuring timely review by providers.
• Coordinate communication between physicians, technologists, medical assistants, and other departments.
• Maintain compliance with HIPAA, patient confidentiality standards, and hospital policies.
• All coding and billing tasks, both in Rev Cycle and Guardian
• Making the department tech and secretary schedule
• Manipulating/blocking the physician schedules
• Payroll
• Ordering MM supplies
• Ordering Office Depot supplies
• Loading schedules into UKG
• Handling patient billing complaints
• Responsible for VIP board and department QA
• Responsible for eye wash station/documentation
• Serves as the primary liaison for sleep physicians, facilitating workflow improvements and implementing operational changes.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Required:

• EDUCATION:
  • High school diploma or equivalent required
• EXPERIENCE: Minimum of 1 year of administrative or medical office experience, preferably in a clinical or sleep medicine setting preferred
• LICENSURE/CERTIFICATION: Knowledge of medical terminology, particularly related to sleep disorders strongly preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.