Office Leader: Growth & Client Experience

Synovus Financial Corp.; Thomasville (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Synovus is hiring an Office Leader in Thomasville, GA to oversee branch operations, drive growth, and develop the client base. You will lead a team, manage relationships, and ensure service standards while delivering distinctive service to clients in person and over the phone.

The role emphasizes leadership, strategic execution, and aggressive solicitation of qualified prospects to grow the office's revenue and profitability, with a focus on client satisfaction and compliance.

Qualifications

• Minimum of 10 years' experience in financial services industry in the local market area with an existing book of business. Management/team leader experience preferred.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software.

Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Execute Pinnacle's strategic plan every day for their assigned office.
• Lead and engage the Pinnacle Team to be the best financial services firm and the best place to work in the Southeast. Office leaders are accountable for engaging and leading all team members assigned to their office.
• Achieve and maintain a successful working environment conducive to the development and motivation of qualified, productive, cross-functional team members by achieving the following goals: 95% retention rate, 4.75 or above average on all office surveys, Satisfactory rating or higher on office audits, 75% or higher Top Box Rating on Work Environment Survey, and 4.75 or higher average on annual Work Environment Survey.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Perform other related duties as required.

Skills

Leadership

Client relations

Sales & business development

Microsoft Office

People management

Education

High School Diploma or Equivalent

Job description

Synovus is hiring an Office Leader in Thomasville, GA to oversee branch operations, drive growth, and develop the client base. You will lead a team, manage relationships, and ensure service standards while delivering distinctive service to clients in person and over the phone.

The role emphasizes leadership, strategic execution, and aggressive solicitation of qualified prospects to grow the office's revenue and profitability, with a focus on client satisfaction and compliance.