Office Leader: Client Growth & Team Leadership

Synovus Financial Corp.; Georgia; On-site; USD 90,000 - 150,000; Full time

Job summary

Synovus Financial Corp. is seeking an Office Leader responsible for the operations and functions of the office, including leadership and development of team members, profitability and growth, client retention, and achievement of service standards.

The role involves managing existing client relationships, developing new business through aggressive solicitation of prospects, and ensuring credit quality and risk compliance across the office.

Qualifications

• Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software.
• Comprehensive knowledge of the financial services industry, client services, operations, and leadership.
• Broad knowledge of bank products and services.
• Knowledge of federal and state banking regulations, security, risk management, and compliance.
• Excellent verbal and written communication skills. Solid leadership and interpersonal skills.
• Demonstrated financial management and analytical ability. Effective problem-solving ability with a strong attention to detail.
• Ability to negotiate difficult situations with positive outcomes and to respond effectively to sensitive inquiries or complaints.
• Support request from clients and team on products, services, and procedures.
• Maintain compliance with federal and state regulations without detriment to service.
• Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy.
• Ability to work independently and prioritize daily tasks.
• Excellent client service skills. Tactics and diplomacy in dealing with both clients and team members.

Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Execute Pinnacle's strategic plan every day for their assigned office.
• Ensure credit quality for all loans under his/her responsibility.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Lead and engage the Pinnacle Team to be the best financial services firm and the best place to work in the Southeast.
• Office Leaders are accountable for engaging and leading all team members assigned to their office.
• Lead team members in the office in achieving their goals and objectives.
• Comply with all legal and regulatory requirements.

Skills

Microsoft Office

Leadership

Banking regulations

Customer service

Communication skills

Financial management

Problem solving

Attention to detail

Education

High School Diploma

College degree

Job description

Synovus Financial Corp. is seeking an Office Leader responsible for the operations and functions of the office, including leadership and development of team members, profitability and growth, client retention, and achievement of service standards.

The role involves managing existing client relationships, developing new business through aggressive solicitation of prospects, and ensuring credit quality and risk compliance across the office.