Office Leader: Growth & Client Experience

Synovus; Atlanta (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

Synovus is seeking an Office Leader for the Atlanta market to manage operations, lead a team, and drive growth while maintaining exceptional client service. The role emphasizes leadership, profitability, and risk management within a dynamic financial services environment.

You will oversee client relationships, ensure service standards, manage staff performance, and coordinate with specialists to meet clients' financial needs while maintaining compliance and a strong local market presence.

Qualifications

• High School Diploma or Equivalent; college degree preferred.
• Minimum of 10 years in financial services in local market with an existing book of business.
• Experience leading teams, driving profitability and client relations in a banking environment.

Responsibilities

• Provide distinctive service to clients and prospects in person and by phone.
• Lead and engage the Pinnacle Team to achieve growth and client retention.
• Manage annual performance processes for direct and indirect reports.
• Ensure credit quality for all loans under responsibility and maintain risk controls.
• Comply with federal and state regulations and promote a positive work environment.

Skills

Microsoft Office proficiency

Leadership

Client service

Regulatory compliance knowledge

Analytical abilities

Risk management

Education

High School Diploma or Equivalent

College degree preferred

Tools

NMLS knowledge (SAFE Act)

Job description

Synovus is seeking an Office Leader for the Atlanta market to manage operations, lead a team, and drive growth while maintaining exceptional client service. The role emphasizes leadership, profitability, and risk management within a dynamic financial services environment.

You will oversee client relationships, ensure service standards, manage staff performance, and coordinate with specialists to meet clients' financial needs while maintaining compliance and a strong local market presence.