Office Lead Receptionist

OneOncology; Town of Riverhead (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental

Vision

Life Insurance

Short- and Long-term disability

401k Plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health in Riverhead, NY is seeking an Office Lead Receptionist to support the Practice Administrator and supervise the physicians, staff, and operations to ensure high-quality patient care. The role covers daily operations oversight, HIPAA/compliance, interdepartmental coordination, staff leadership, scheduling, and patient experience initiatives in a busy OBGYN setting.

This position offers a competitive salary of 65,000 per year, benefits starting day one, and a collaborative work

Responsibilities

• Daily Operations Oversight: Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
• Compliance & Risk Management: Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
• Interdepartmental Coordination: Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
• Staff Management & Leadership Team Development & Culture: Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
• Performance Management & Scheduling: Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Communication & Collaboration: Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
• Patient Experience & Satisfaction Strategic Patient Initiatives: Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Service Recovery: Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Welcoming Environment: Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
• Other duties may be assigned as needed or required.

Job description

Why Join Our Team?

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities. Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys.

Job Description

Office Lead Receptionist Location: Riverhead, NY Hours: 5/8.5 shifts, Mon-Fri between 7am-7pm Organization: New York Health - OBGYN (NYH-OBGYN) The Office lead is responsible to assist in the day-to-day operations and support the Practice Administrator by supporting the physicians, clinical and administrative staff to achieve operational goals. This role involves supervising staff, optimizing workflows, maintaining regulatory compliance, and enhancing patient satisfaction. Serving as a key liaison between physicians, staff, and external stakeholders, the Office Lead will assist in the overall success of the practice by supporting the Practice Administrator to maintain overall operational efficiency and quality of care outcomes.

Key Responsibilities

• Daily Operations Oversight: Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
• Compliance & Risk Management: Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
• Interdepartmental Coordination: Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
• Staff Management & Leadership Team Development & Culture: Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
• Performance Management & Scheduling: Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Communication & Collaboration: Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
• Patient Experience & Satisfaction Strategic Patient Initiatives: Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Service Recovery: Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Welcoming Environment: Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
• Other duties may be assigned as needed or required.

What we offer

Salary: 65,000 annually

• Health Insurance on day 1
• Dental
• Vision
• Life Insurance
• Short- and Long-term disability
• 401k Plan
• PTO
• 8 paid holidays (2 floating)

Join us at NYH, where we are making strides in healthcare through innovative and compassionate care. Visit our website at: Nyhealth.com Follow us on Facebook: NYH on Facebook *New York Health is an Equal Opportunity Employer.* We continuously strive to keep care close to home for patients and their families. Our offices are conveniently located throughout the region, with locations across Long Island and Manhattan to serve you better. We deliver the best medical care possible with your well-being in mind. At NY Health, all of our patients are family.