Office Lead in Los Angeles

The Camden Center; Los Angeles (CA); On-site; USD 37,195 - 48,216; Full time

Benefits offered by this job

Medical coverage

Paid time off

401(k) matching

Flexible spending account

Job summary

The Camden Center in Los Angeles is seeking an office lead to provide clerical support and maintain an organized work environment. The role includes managing the front desk team and reporting to the office manager.

The ideal candidate will have exceptional interpersonal skills, strong computer proficiency, and professionalism in all interactions. Compensation ranges from $27.00 to $35.00 per hour, with benefits including medical coverage and a 401(k) plan.

Qualifications

• Must be able to legally work in the United States.
• Must be able to sit and stand for extended periods (up to 4 hours).
• Must be able to lift, push, and pull up to 25 pounds.

Responsibilities

• Managing and training front desk team members.
• Maintaining inventory of office and clinical supplies.
• Composing emails to staff and associates professionally.

Skills

Exceptional interpersonal and leadership skills

Strong computer and internet research skills

Professionalism in interactions

Ability to work well with different levels

Tools

Google Workspace

Job description

ABOUT THE COMPANY

Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is founded on the principles of clinical excellence, compassionate care, and respect for our patients.

ABOUT THE POSITION

The office lead will be expected to provide clerical support to all Camden Center staff and to create and uphold a welcome and organized work environment. The office lead will also be responsible for supporting the administrative front desk team and reporting to the office manager. This position is a fully in‑person position and open to growth as the company expands.

RESPONSIBILITIES

• Managing and training front desk team members
• Delegating tasks to the front desk team
• Answering phones, transferring calls to the appropriate station, and taking detailed messages as needed; differentiating urgent messages and regular calls that can be returned at the end of the day
• Meeting with front desk team members for bi‑weekly check‑ins
• Maintaining inventory of office and clinical supplies and reporting orders/restock to the Office Manager
• Impeccable record‑keeping of office furniture, art, and other furnishings within the office spaces
• Surveying and communicating office maintenance repairs to the Office Manager
• Composing emails to staff and associates with professionalism and correct use of grammar and vocabulary
• Enforcing and collaborating with Clinical and Administrative Leadership on protocols and procedures
• Using discretion and good judgment in handling sensitive and confidential information
• Following all HIPAA regulations, requirements, and guidelines
• Organizing patient files and information into Medical Records Database and Google Drive
• Completing patient intakes and uploading the documents to the electronic medical record
• Maintaining cleanliness at the highest level for common areas and therapy offices either by self or delegating tasks to the front desk team
• Prioritizing multiple tasks, meeting deadlines, and maintaining excellent attention to detail
• Collecting samples and preparing urinary analysis screenings for laboratory testing
• Distributing medications and taking vitals and weight of the patients
• Being open to learning and adapting to new responsibilities
• Providing tours for visitors and colleagues of the company

POSITION REQUIREMENTS

• Exceptional interpersonal and leadership skills
• Strong computer and internet research skills; proficiency in the use of Google Workspace
• Professionalism of the highest caliber in all interactions with patients and staff
• Ability to work well with all levels of management, staff, patients, and vendors
• Must be able to legally work in the United States and provide documentation (2 forms of ID and/or Green Card)
• Must be able to sit and stand for extended periods (up to 4 hours)
• Must be able to lift, push, and pull up to 25 pounds
• Must be able to kneel, bend, and squat

SUPERVISORY RESPONSIBILITIES

Assists with supervising Front Desk team members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include recruiting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; managing crises; and addressing complaints and resolving problems.

COMPENSATION AND BENEFITS

40 hours per week. Pay range is $27.00 per hour – $35.00 per hour. Salary commensurate with experience.

Benefits for full‑time employees include medical coverage, paid and sick time off, matching 401(k), holiday pay, and a flexible spending account.

Job Type: Full‑time

Keywords: administrative, healthcare, mental health, therapy, treatment center