Office Lead

Gertens Family of Businesses; Eagan (MN); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health and welfare insurance plans

401(k) with company match

Tuition assistance and scholarshipOppt

Internship program

Job summary

JRK Seed in Eagan, MN is seeking an organized Office Lead to oversee daily office operations and support customer service, sales, production, purchasing, and administrative teams. You will guide staff, coordinate workflow, and ensure processes run smoothly and accurately in a fast-paced environment.

You will coordinate orders, prepare shipments via ShipStation, handle basic bookkeeping, maintain records, and support multiple departments while prioritizing accuracy and efficient operations.

Qualifications

• Experience in office administration and customer service.
• Ability to process orders, quotes, invoices, returns, and changes.
• Proficiency in Microsoft Excel and familiarity with Google Sheets and office software.
• Basic bookkeeping or accounts receivable experience preferred.

Responsibilities

• Coordinate daily office workflow and administrative tasks.
• Provide guidance, training, and support to administrative staff.
• Monitor deadlines and team accountability.
• Communicate staffing and performance concerns to Operations Coordinator.

Skills

Office administration

Customer service

Order processing

Excel

Google Sheets

Inventory systems

Bookkeeping

Independent working

Tools

ShipStation

Excel

Google Sheets

Job description

Office Lead
JRK Seed | Eagan, MN
Job Type: Full-Time | Schedule: Monday–Friday, 7:00 AM–4:00 PM

About the Role

JRK Seed is seeking an organized, dependable, and customer-focused Office Lead to oversee daily office operations and support customer service, sales, production, purchasing, and administrative teams. This role provides day-to-day guidance to office staff, coordinates workflow, supports customer orders, and helps ensure office processes run smoothly and accurately. The ideal candidate is proactive, communicates well, solves problems, and can manage multiple priorities in a fast-paced environment.

Key Responsibilities

Office Operations & Team Leadership

• Coordinate daily office workflow, priorities, and administrative tasks.
• Provide guidance, training, and support to administrative staff.
• Monitor task completion, deadlines, and team accountability.
• Identify opportunities to improve office efficiency and organization.
• Communicate staffing and performance concerns to the Operations Coordinator.

Customer Service & Order Management

• Process customer orders, quotes, invoices, returns, and order changes.
• Provide timely, professional customer service and order updates.
• Coordinate shipping and delivery, including preparing shipments through ShipStation.
• Assist with picking, packing, and shipping orders as needed.
• Maintain accurate customer records and pricing.

Administrative & Operational Support

• Maintain office records, spreadsheets, and shared documentation.
• Provide basic bookkeeping and accounts receivable support.
• Assist with purchasing, supplier communication, and compliance charge resolution.
• Monitor office supplies, packaging, and inventory needs; communicate potential shortages.
• Coordinate production priorities, order changes, truck schedules, and delivery updates.
• Support office software, staff training, and process improvements.
• Provide administrative support to Spikes & Houles as needed while prioritizing JRK Seed responsibilities.
• Additional duties may be assigned as business needs require.

Qualifications

• Experience in office administration, customer service, order processing, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to coordinate workflows, support coworkers, and manage competing priorities.
• Proficiency in Microsoft Excel and familiarity with Google Sheets and office software.
• Ability to learn order management, shipping, invoicing, and inventory systems.
• Basic bookkeeping or accounts receivable experience preferred.
• Dependable, proactive, detail-oriented, and comfortable working independently and as part of a team.
• Ability to work on-site in Eagan, MN, Monday–Friday, 7:00 AM–4:00 PM.

Benefits & Perks

Benefits and opportunities may include:

• Health and welfare insurance plans
• 401(k) with company match
• Tuition assistance and scholarship opportunities
• Internship program

What We're Looking For

We’re looking for someone who takes ownership, keeps things organized, and enjoys helping teammates and customers. The right candidate will communicate across departments, solve problems, balance priorities, and step in where needed.

Why Join JRK Seed?

As Office Lead, you’ll play an important role in connecting office administration with customer service, production, purchasing, and delivery operations while helping the entire team succeed.