Office Operations Lead - Customer Service & Shipping

Gertens Family of Businesses; Eagan (MN); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health and welfare insurance plans

401(k) with company match

Tuition assistance and scholarshipOppt

Internship program

Job summary

JRK Seed in Eagan, MN is seeking an organized Office Lead to oversee daily office operations and support customer service, sales, production, purchasing, and administrative teams. You will guide staff, coordinate workflow, and ensure processes run smoothly and accurately in a fast-paced environment.

You will coordinate orders, prepare shipments via ShipStation, handle basic bookkeeping, maintain records, and support multiple departments while prioritizing accuracy and efficient operations.

Qualifications

• Experience in office administration and customer service.
• Ability to process orders, quotes, invoices, returns, and changes.
• Proficiency in Microsoft Excel and familiarity with Google Sheets and office software.
• Basic bookkeeping or accounts receivable experience preferred.

Responsibilities

• Coordinate daily office workflow and administrative tasks.
• Provide guidance, training, and support to administrative staff.
• Monitor deadlines and team accountability.
• Communicate staffing and performance concerns to Operations Coordinator.

Skills

Office administration

Customer service

Order processing

Excel

Google Sheets

Inventory systems

Bookkeeping

Independent working

Tools

ShipStation

Excel

Google Sheets

Job description

JRK Seed in Eagan, MN is seeking an organized Office Lead to oversee daily office operations and support customer service, sales, production, purchasing, and administrative teams. You will guide staff, coordinate workflow, and ensure processes run smoothly and accurately in a fast-paced environment.

You will coordinate orders, prepare shipments via ShipStation, handle basic bookkeeping, maintain records, and support multiple departments while prioritizing accuracy and efficient operations.