Office Coordinator - Physician Practice

lvhn; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Lehigh Valley Health Network coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. It provides education and support to clerical staff and serves as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Additional responsibilities include overseeing staffing to meet patient needs, ensuring timely registration and

Qualifications

• High School Diploma or GED required.
• Experience: minimum 3 years in a physician's office setting.
• Strong organizational and communication abilities.

Responsibilities

• Oversees patient access workflows including internal/external referrals based on medical plan, insurance requirements, patient preference, and schedule.
• Coordinates daily staffing to meet procedure and patient needs and monitors staff productivity and quality metrics.
• Ensures accurate registration, scheduling, billing, clerical scanning, insurance, and referrals per standard work processes.
• Functions as a team member to support practice and network goals and objectives.
• Troubleshoots and resolves issues in care delivery equipment; supports care delivery team and quality initiatives.
• Assists with service recovery efforts and patient communication.

Skills

Organizational skills

Communication skills

Adaptability

Coaching and feedback

Education

High School Diploma/GED

Associate's Degree in Business Administration

Tools

EMR workflows

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Summary

Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Job Duties

• Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
• Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
• Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
• Functions as a team member to support practice and network goals and objectives.
• Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment. Supports members of care delivery team and quality initiatives.
• Assists with supporting service recovery efforts and patient communication.

Minimum Qualifications

• High School Diploma/GED
• 3 years Physician's office practice
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational skills and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.

Preferred Qualifications

• Associate's Degree Business administration
• Supervisory experience.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

1250 S Cedar Crest Blvd

Primary Location

LVHN-1250 Cedar Crest

Position Type

Onsite

Union

Not Applicable

Work Schedule

Monday-Friday; 8:00a-4:30p

Department

1012-65111 LVPG-L Urology - 1250 S Cedar Crest