Patient Services Representative

1012 Lehigh Valley Physician Group - Lehigh; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network is seeking a detail-oriented administrative specialist to coordinate physician practice operations. You will serve as the initial contact for patients and healthcare providers, delivering high standards of customer service to support patient experience.

The role involves registration, appointment scheduling, insurance verifications, and EMR-based communications within a fast-paced clinical setting.

Qualifications

• High School Diploma/GED; 1 year of customer service experience.
• Adapt to changing priorities while delivering accurate, confidential clerical support.
• Proficient in computer skills and familiarity with EMR workflows.
• Ability to handle cash and explain, educate, and support the usage of the LVHN patient portal.

Responsibilities

• Gathers information necessary for accurate registration and check-in.
• Obtains and verifies insurance authorizations/precertification and medical records release requests; schedules and confirms patient appointments.
• Maintains scheduling workflow to provide the best patient experience and supports a collaborative team environment.
• Performs scheduling, billing, filing, referrals, work queues, and other clerical tasks in a timely manner.
• Conducts appropriate patient outreach via telephone and EMR messaging.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

EMR proficiency

Cash handling

Patient portal education

Communication

Education

High School Diploma/GED

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Job Duties

Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work. Gathers information necessary for accurate registration and check-in to fulfill service promise. Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments. Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment. Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback. Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes. Organizes effectively and efficiently to accommodate interruptions and changing priorities. Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner. Performs appropriate patient outreach include telephone and EMR messaging.

Minimum Qualifications

• High School Diploma/GED 1 year
• Customer service experience
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Work Shift: Day Shift Address: 2597 Schoenersville Rd Primary Location: Offices at Muhlenberg Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday; 8:00a-4:30p Department: 1012-65111 LVPG-L Urology - 1250 S Cedar Crest Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.