Patient Services Representative

Lehigh Valley Health Network; Dunmore (Lackawanna County); On-site; USD 30,000 - 38,000; Full time

Job summary

Lehigh Valley Health Network in Dunmore, PA, is seeking an administrative professional to coordinate front-desk patient flow and support daily physician practice operations. You will be the first point of contact for patients and providers, delivering high-standard customer service and accurate data entry.

Responsibilities include patient check-in/registration, verifying insurance, scheduling, and communicating with care teams.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and compliance with detailed responsibilities.
• Maintain strict confidentiality.
• Proficient computer skills.
• Demonstrated proficiency with EMR workflows after orientation.
• Ability to handle cash and other patient payments.

Responsibilities

• Coordinates and provides clerical/administrative support for daily physician practice operations.
• Serves as the initial contact for patients and providers within the practice.
• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations and precertifications; completes medical record release requests and schedules appointments.
• Maintains patient schedule flow to ensure a positive patient experience and teamwork.
• Assists with training, staffing, and feedback; supports change in insurance coverage and reimbursement changes.
• Performs scheduling, scanning, billing, filing, referrals, and other clerical duties.
• Performs patient outreach via telephone and EMR messaging.

Skills

Customer service

Adaptability

Attention to detail

Confidentiality

Computer skills

EMR proficiency

Cash handling

Patient portal education

Education

High School Diploma/GED

Tools

EMR systems

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you’re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Job Duties

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization’s policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Minimum Qualifications

• High School Diploma/GED
• 1 year Customer service experience
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

1141 Clay Ave

Primary Location:

Dunmore- Clay Avenue

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

8 AM - 4:30 PM

Department:

1012-20120 LVPG-L Family Med - Dickson City