Office Coordinator - Movement Disorder

Hartford HealthCare; Vernon (CT); On-site; USD 38,000 - 56,000; Full time

Job summary

Hartford HealthCare in Vernon, CT is seeking an Office Coordinator to manage daily operations of the practice and perform a variety of administrative functions. The role requires supervising staff, coordinating scheduling, and ensuring HIPAA compliance across office operations.

The Office Coordinator will handle patient flow, billing/coding considerations, EMR utilization, and communication with staff regarding policies and procedures, while supporting the Office/Practice Manager in budgeting

Qualifications

• Strong communication skills.
• Experience in a leading role.
• Ability to improve quality and productivity by identifying opportunities.

Responsibilities

• Supervise the administrative and clinical staff and practice operations including scheduling, workflow, service delivery and employee performance.
• Serve as primary resource to office staff on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Assist clinical and medical staff in organizing and triaging care by relaying pertinent patient information, adjusting the patient schedule, coordinating urgent care, and releasing health information per HIPAA.

Skills

Communication skills

Leadership experience

Education

Associate/Bachelor’s Degree

Certification preferred

Job description

Location & Shift

Location Detail: 35 Talcottville Rd, Vernon (10288)
Shift Detail: Monday - Friday. Some travel required between offices as needed.

Overview

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Job Description

The Office Coordinator is responsible for managing the daily operations of the practice and performing a variety of administrative functions related to practice operations.

Responsibilities

• Supervise the administrative and clinical staff and practice operations including scheduling, workflow, service delivery and employee performance.
• Serve as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Assist the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPAA requirements.
• Ensure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Hold staff accountable for customer service standards; intercede and take appropriate action when incidents occur.
• Ensure that all staff members comply with HIPAA requirements.
• Maintain and adjust staff schedules to complement practice provider schedules.
• Process all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact as they are brought into the practice.
• Assist the Office and/or Practice Manager in developing and maintaining departmental budgets.
• Communicate with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice.
• Process time worked/attendance into Kronos for office staff. Manage and coordinate vacation and personal time off to ensure minimum disruption of practice operations.
• Ensure adherence to organizational policies, procedures and regulatory standards.
• Interview candidates and make hiring decisions in conjunction with the Office and/or Practice Manager.
• Act as a liaison regarding daily operations and staff communication.

Qualifications

• High school diploma.
• Associate/Bachelor’s Degree and/or appropriate certification preferred.
• Previous management/supervisory or leadership experience preferred.
• Strong communication skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age-specific patient needs (e.g., Pediatrics, Adolescents, and Geriatrics) preferred.