Weekend Team Coordinator (Scheduler, Office, Medical) - HomeCare

Hartford HealthCare; Norwich (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Hartford HealthCare at Home is seeking a Team Coordinator to schedule patient visits and support the care management team, leveraging our person-centered care model.

You will collaborate with nursing, therapy and social work staff, manage data flow for billing and admissions, and help maintain compliance while delivering outstanding service to patients and families.

Qualifications

• High school diploma or equivalent required; an associate degree is preferred.
• Three years of related office experience in health-related field preferred.
• Proficient in office procedures and computer use.

Responsibilities

• Schedules nursing, therapy & social work visits.
• Triages incoming calls using prioritization and strong customer service skills.
• Coordinates initial admission services and acts as liaison for the clinical team.
• Coordinates and ensures timely flow of information for billing, payroll, admissions and care delivery.
• Maintains compliance with agency processes and confidentiality.

Skills

Office procedures

Computer proficiency

Education

High School diploma or equivalent

Associate's Degree preferred (medical secretarial background)

Job description

Location Detail: 227 Dunham St Norwich (10414)

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Team Coordinator.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients’ families.

As part of the person centered model, this role is responsible for the scheduling of patient visits to provide outstanding service delivery while improving the patient experience. This role will collaborate with all team members to achieve exceptional clinical, quality and financial outcomes.

In general, most of the time will be spent in the following activities:

• Performs duties and responsibilities with compliance to regulatory agencies as evidenced by ability to apply Agency policies resulting in deficiency free surveys.
• Schedules nursing, therapy & social work visits
• Facilitates the timely initiation of care through problem solving accurate scheduled and tasking of requested services along with a critical thinking approach to work
• Triages incoming calls using critical thinking/prioritization and Superior customer service skills
• Coordinates and consults with Supervisors and team members regarding patient information, data management and regulatory compliance statuses
• Utilizes and manages electronic and paper data and coordinates specific administrative/organizational functions to ensure accurate, efficient, and timely flow of information and financial data for interdisciplinary care teams.
• Provides administrative and clerical support to care management team electronically and manually
• Demonstrates proficiency in computer navigation and medical/financial databases communications
• Electronically assigns and de-assigns Clinical Staff to patients by accurately utilizing system permissions
• Coordinates initial admission services and acts as liaison for clinical team
• Demonstrates effective communication, organizational and time management skills
• Complies with agency established processes to maintain standards and ensure standardization
• Organizes daily work and information to maintain efficiency and confidentiality
• Responsible for ensuring required information is provided and flowed timely to complete the functions of billing, payroll, admissions and care delivery

Qualifications

Education: High School diploma or equivalent; Associate's Degree with medical secretarial background preferred

Experience: Three years of related office experience in health related field preferred

Skills: Office procedures, computer proficiency

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment