Office Coordinator/Customer Service

Window World of Penn/Ohio; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid time off

Vision insurance

Dental insurance

Training & development

Bonus based on performance

Company parties

Paid holidays

Employee discounts

Job summary

Window World of Penn/Ohio is seeking an energetic Operations Coordinator at our Cleveland location. Join a family-focused team that emphasizes training, development, and a fun, supportive atmosphere.

You will handle customer interactions, schedule showroom appointments, manage payments, and coordinate communication across sales, installation, and service teams, using our CRM and QuickBooks. A strong fit includes excellent communication and a proactive work style.

Qualifications

• Customer service experience is essential.
• Basic computer skills and data entry ability required.
• Independent work style with strong attention to detail.
• Ability to learn quickly and prioritize tasks effectively.
• Strong math skills helpful for daily operations.

Responsibilities

• Handle inbound and outbound calls with proper etiquette.
• Maintain organized and professional workspace.
• Maintain knowledge of products, policies, and services.
• Greet customers and show them around showroom.
• Process paperwork from sales team and schedule appointments.
• Coordinate communications between customers, installation, and service teams.
• Receive payments from customers and log transactions.
• Resolve customer issues with management support.
• Logistic coordination of service and install schedules during emergencies.
• Utilize Window World CRM and basic QuickBooks knowledge.

Skills

Pleasant personality

Customer service experience

Basic computer skills

Data entry

Independent work

Attention to detail

Fast learner

Strong math skills

Prioritization

Tools

Window World CRM

QuickBooks

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Window World seeks energetic and customer focused individual to fill role of Operations Coordinator at our Cleveland Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of six Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!

Highlights

• Family culture & atmosphere
• Training & Development always available from our Training Team
• Incentives based on attendance and meeting your goals
• Group team building quarterly meet-ups
• Weekly meet ups with your team to talk about ideas, issues, and solutions
• Yearly family picnics/parties to meet all our 7 store's team members

Benefits/Perks

• Competitive, biweekly pay
• Retirement Plan (401K) with match from company
• Major Medical Insurance
• Dental/Vision Insurance
• Supplemental Insurance programs
• Paid time off + Earned PTO Days
• Attendance Bonus Available
• Paid Major Holidays

Job Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain a well-organized and professional workspace.
• Maintain strong knowledge of products, policies, and services of the organization.
• Meet and greet walk in customers, showing them around our showroom.
• Maintain incoming paperwork from sales team
• Schedule appointments with both customers and Window World team.
• Manage communication between customers, installation teams, and service teams
• Receiving payments from our customers
• Resolve customer issues, alongside management teams
• Receive paperwork from deliveries
• Logically rearrange service and install schedules in the event of emergency situations
• Utilizing our Window World CRM program and QuickBooks (basic knowledge is preferred)

Qualifications

• Pleasant personality, with energetic spirit both in-person and on phone
• Prior customer service experience is essential
• Prior basic computer skills required
• Prior data entry skills are required
• Independent work skills essential
• Strong attention to detail
• Ability to learn and adapt quickly
• Strong math skills
• Must have strong prioritizing skills in order to meet the demands of the varying tasks