Office Coordinator/Customer Service

Window World of Penn/Ohio; Akron (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Competitive biweekly pay

Retirement Plan (401K)

Major Medical Insurance

Dental/Vision Insurance

Colonial Life Insurance Policies

Paid Holidays

Family culture

Job summary

Window World seeks an energetic individual to fill the role of Service Coordinator. You will work with current and potential customers, handling a high volume of inbound and outbound calls and using a CRM to schedule appointments and record data.

You will troubleshoot product and service issues across departments by clarifying complaints, determining causes, selecting solutions, and ensuring resolution and understanding.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Schedule appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance

Benefits/Perks

• Competitive, biweekly pay.
• Retirement Plan (401K)
• Major Medical Insurance
• Dental/Vision Insurance
• Colonial Life Insurance Policies
• Paid time off.
• Paid Holidays.
• Family culture.

Company Overview

• Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices. Join the Moran family to help create a lifelong exterior remodeling experience. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home.

Job Summary

• Window World seeks energetic individual to fill role of Service Coordinator (SCs) . Join the Moran family and work with both current and potential customers in a variety of tasks. Day-to-day, SCs will manage a high volume of inbound/outbound calls and work within a customer relations management (CRM) to schedule appointments and record customer data. SCs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. SCs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Schedule appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

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