Office Coordinator - Customer-Centric Ops (ESOP)

Ryan Lawn & Tree; Branson (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

ESOP

401(k) with company match

11 paid holidays plus 1 floating day

17 PTO days

Job summary

Ryan Lawn & Tree in Branson, MO is hiring an Office Coordinator to be the heartbeat of the branch, greeting customers, handling inquiries, and coordinating schedules to keep operations smooth.

You will manage payments, maintain records, collaborate with sales and service teams, and contribute to a superior customer experience. The role is full-time on-site with starting pay $20/hr plus bonus opportunities; benefits include health/dental/vision, ESOP, 401(k), holidays and PTO.

Qualifications

• 2+ years of customer service or branch operations experience; general knowledge of business operations and GGOB a plus.
• Excellent communication and interpersonal skills, with a warm, professional, and approachable style.
• Strong organizational skills and the ability to manage complex schedules and shifting priorities.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, energetic attitude and a genuine passion for customer satisfaction.
• A willingness to go the extra mile.

Responsibilities

• Own the customer experience: Engage with customers by phone, email, chat, and occasionally in person, addressing questions and concerns promptly, professionally, and with genuine care, with first-call resolution as the goal.
• Manage the schedule: Coordinate and optimize schedules across branch operations, managing resources efficiently and adapting quickly to changing priorities.
• Process payments accurately: Assist customers with payments in full compliance with PCI standards.
• Know our services: Develop a thorough understanding of Ryan Lawn & Tree’s services, products, and policies to provide accurate, confident guidance.
• Maintain accurate records: Collect and update customer information, keeping account records current and documenting every interaction.
• Drive process improvement: Identify opportunities to streamline operations, improve efficiency, and enhance customer’s experience.
• Collaborate across teams: Partner with sales, marketing, and other departments to align on strategies and achieve shared goals.

Skills

Customer service

Organization

CRM systems

Multitasking

Tools

CRM software

Scheduling software

Job description

Ryan Lawn & Tree in Branson, MO is hiring an Office Coordinator to be the heartbeat of the branch, greeting customers, handling inquiries, and coordinating schedules to keep operations smooth.

You will manage payments, maintain records, collaborate with sales and service teams, and contribute to a superior customer experience. The role is full-time on-site with starting pay $20/hr plus bonus opportunities; benefits include health/dental/vision, ESOP, 401(k), holidays and PTO.