Part-Time Front Desk Attendant

FirstService Residential; South Lake Tahoe (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Time off including vacation, sick, and

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential is seeking a Part-Time Front Desk Associate in California. The role entails greeting members and guests, handling phones, issuing access cards, and supporting events and club activities. You will train new staff and maintain bulletin boards while upholding service standards.

Candidate should have at least a high school diploma and 2 years of customer service experience, with the ability to work a flexible schedule, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• 2 years customer service experience.
• Flexible schedule required.

Responsibilities

• Greet members and guests with high-level customer service and a welcoming attitude.
• Answer phones and route calls accurately.
• Issue amenity access cards, boat stickers, and parking permits for members, tenants, and guests.
• Assist with training current and new associates.
• Maintain Association announcement bulletin boards.
• Coordinate setup and takedown of tables, chairs, and decorations for events or club activities.

Education

High school diploma or equivalent

2 years customer service experience

Tools

Microsoft Office

Job description

Job Overview:

The

Description

Job Overview:

The Part-Time Front Desk Associate is responsible for the daily activity at the front desk.

Schedule:

20 hours/week; Saturday-Sunday 9am-3pm; Monday 8:30am-4:30pm

Compensation:

$20-22/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Responsible for the daily overall functioning of the front desk to ensure that all members and guests are greeted with high-level customer service; including but not limited to a welcome and a smile.
• Answer phones, offering high-level of customer service; route calls accurately and appropriately.
• Issue amenity access cards, boat stickers, and parking permits for members, their tenants, and guests
• Assist with training current and new associates.
• Maintain Association announcement bulletin boards
• Coordinate with the Operations Manager on set-up and take-down of tables, chairs and decorations for social events or club activities.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• Must be able to work a flexible schedule.
• Strong written and verbal communication skills.
• Must be able to handle multiple tasks.
• Strong attention to detail.
• Must be able to work independently and prioritize daily workload.
• Strong customer service skills.
• Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset.
• Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
• Must be able to work various holidays and weekends.
• Must have reliable transportation.
• Working knowledge of Microsoft Applications.

Education & Experience

• High school diploma or equivalent.
• 2 years customer service experience.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used

• Office equipment; computers, printers, scanning, telephone, etc.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.