Community Support Specialist

FirstService Residential; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Time off including vacation, sick, and

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Pet insurance

Job summary

FirstService Residential in Las Vegas, NV is seeking a Community Support Specialist to provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors. You will assist with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

The role emphasizes strong communication, strict record-keeping in Connect, and support for board packets, amenity reservations, and scheduling.

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of administrative experience.
• Some college and/or job-related education preferred.
• Background in customer service, property management, and/or real estate.

Responsibilities

• Prepare and distribute mass communications (letters, emails, phone blasts).
• Generate and send unit-level correspondence such as violation notices and late-fee notices.
• Maintain electronic records in Connect, the system of record.
• Assist with architectural modification applications and approvals.
• Update and maintain reports as directed.
• Assist in preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and related scheduling or documentation.
• Maintain regular, punctual attendance for all required shifts, meetings, and trainings.
• Follow all company policies, procedures and safety guidelines.
• Perform other special projects and related duties as assigned by management.

Skills

Communication

Proofreading

Customer service

Data analysis

Multi-tasking

Independence

Team player

Interpersonal skills

Organization

Professional demeanor

Work under pressure

Adaptability

Problem solving

MS Office

Education

High School Diploma

Some college preferred

Tools

Microsoft Word

Excel

Adobe Acrobat X

Job description

Position Overview

As a Community Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

Compensation

$19.00 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Administrative Core Services

• Prepare and distribute mass communications, including letters, emails, and phone blasts.
• Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
• Maintain accurate electronic records in Connect, the company’s system of record.
• Assist with the architectural modification application and approval process.
• Update and maintain reports as directed.
• Assist in preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and related scheduling or documentation.

Additional Responsibilities

• Maintain regular, punctual attendance for all required shifts, meetings, and trainings.
• Adhere to FirstService Residential Global Service Standards and conduct business with the highest level of professionalism and integrity.
• Support daily operations as needed to maintain workflow and meet established deadlines.
• Promptly notify leadership of unusual issues, resource needs, or operational challenges.
• Participate in meetings and work groups to share information, resolve problems, and stay informed about new developments, policies, and procedures.
• Follow all company policies, procedures and safety guidelines.
• Perform other special projects and related duties as assigned by management.

Education And Experience

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Skills And Qualifications

• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Excellent Customer Service Skills
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discreet
• Able to problem solve
• Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

Physical Requirements

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse use)
• Ability to listen and focus for long periods of time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability to lift up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

Work Location

Las Vegas, NV

Work Hours

8am - 5pm

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce.

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.